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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. What is the primary role of a digital service?

A) To ensure compliance with policies and external regulations
B) To enable value co-creation by facilitating customer outcomes
C) To replace product management practices with service management
D) To define processes and workflows for value creation

2. A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?

A) Where are we now?
B) Take Action
C) Where do we want to be?
D) What is the vision?

3. What is a digital product?

A) A combination of an organization's resources based on digital technology and designed to offer value to consumers
B) The access to the service provider's resources and their use according to the agreed terms and conditions
C) A formal description of one or more services designed to address consumer needs
D) Actions performed by a service provider or jointly by a service provider and consumer

4. How should the ITIL Guiding Principle 'optimize and automate' be applied?

A) By automating processes before optimizing them
B) By replacing people with technology across all functions
C) By automating all activities immediately
D) By optimizing processes before automating them

5. What influences whether a service is perceived as valuable by a consumer?

A) The number of providers delivering the service to the consumer
B) The extent to which the positive effects of the service outweigh the negative ones
C) The amount of money the service provider invests in resources
D) The service provider's ability to minimize their operational costs

Solutions: