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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following are within the scope of service asset and configuration management?
1. Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual Cis
4.Approving finance for the purchase of software to support service asset and configuration management

A) 1, 2 and 3 only
B) 1, 2 and 4 only
C) All of the above
D) 3 and 4 only

2. Service Acceptance criteria are used to?

A) Ensure the design stage of the Lifecycle
B) Ensure service Key Performance Indicators (KPIs) are reported
C) Ensure delivery and support of a service
D) Ensure Portfolio Management is in place

3. Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are considered during development?

A) Continual Service Improvement
B) Service Operation
C) Service Strategy
D) Service Design

4. The MAIN objective of Service Level Management is:

A) To ensure that sufficient capacity is provided to deliver the agreed performance of services
B) To carry out the Service Operations activities needed to support current IT services
C) To ensure that an agreed level of IT service is provided for all current IT services
D) To create and populate a Service Catalogue

5. Which of the following is an objective of Release and Deployment Management?

A) To ensure that overall business risk of Change is optimized
B) To define and agree release and deployment plans with customers and stakeholders
C) To ensure all changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management System (CMS)
D) To standardize methods and procedures used for efficient and prompt handling of all Changes

Solutions: