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Peoplecert CMS7 Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following might be used to manage an Incident?
1.Incident Model
2.Known Error Record

A) 1 only
B) 2 only
C) Both of the above
D) Neither of the above

2. Which of the following activities is NOT a part of the Deming Cycle?

A) Do
B) Coordinate
C) Act
D) Plan

3. Which of the following questions does the guidance in service strategy help to answer?
1.What services should we offer and to whom?
2.How do we differentiate ourselves from competing alternatives?
3.How do we create value for our customers?

A) 1 only
B) 2 only
C) All of the above
D) 3onfy

4. Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

A) The Service Desk Manager
B) The Service Manager
C) The Request Fulfillment Process Manager
D) The Request Fulfillment Process Owner

5. An IT department is under pressure to cut costs. As a result, the quality of services has started to suffer. What imbalance does this represent?

A) Excessively reactive
B) Excessive focus on quality
C) Excessive focus on cost
D) Excessively proactive

Solutions: