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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welcher Prozess ist für häufig auftretende Veränderungen bei geringem Risiko und geringen Kosten verantwortlich?

A) Incident Management
B) Release- und Bereitstellungsverwaltung
C) Zugriffsverwaltung
D) Erfüllung anfordern

2. Welche der folgenden Themen befasst sich MOST mit der Gestaltung neuer oder geänderter Dienste?

A) Änderungsmanagement
B) Servicestrategie
C) Serviceübergang
D) Service Design

3. Welche davon fallen NICHT in den Verantwortungsbereich des Application Managements?

A) Sicherstellen, dass die richtigen Fähigkeiten zum Verwalten der Infrastruktur verfügbar sind
B) Anleitung für den IT-Betrieb zur optimalen Verwaltung der Anwendung
C) Unterstützung beim Design der Anwendung
D) Entscheiden, ob eine Anwendung gekauft oder erstellt werden soll

4. Wofür werden Anforderungsmodelle verwendet?

A) Modellierung der Ankunftsraten und Leistungsmerkmale von Serviceanfragen
B) Identifizieren häufig empfangener Benutzeranforderungen und Festlegen, wie diese behandelt werden sollen
C) Kapazitätsmanagement
D) Vergleich der Vor- und Nachteile verschiedener Service Desk-Ansätze wie lokal oder remote

5. Kundenwahrnehmungen und Geschäftsergebnisse helfen zu definieren, was?

A) Gesamtbetriebskosten (TCO)
B) Der Wert einer Dienstleistung
C) Kundenzufriedenheit
D) Key Performance Indicators (KPIs)

Solutions: