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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Für welche der folgenden Aufgaben ist der Service Catalog Manager NICHT verantwortlich?

A) Stellen Sie sicher, dass die Informationen im Servicekatalog korrekt sind
B) Sicherstellen, dass alle betrieblichen Services im Servicekatalog erfasst sind
C) Sicherstellen, dass die Informationen in der Service-Pipeline korrekt sind
D) Stellen Sie sicher, dass die Informationen im Servicekatalog mit den Informationen im Serviceportfolio übereinstimmen

2. Serviceabnahmekriterien werden verwendet, um?

A) Stellen Sie sicher, dass Service Key Performance Indicators (KPIs) gemeldet werden
B) Stellen Sie die Entwurfsphase des Lebenszyklus sicher
C) Stellen Sie sicher, dass das Portfolio-Management eingerichtet ist
D) Stellen Sie die Bereitstellung und Unterstützung eines Service sicher

3. Mit welcher Funktion können Mitarbeiter Ereignisse in einem Network Operations Center überwachen?

A) Anwendungsverwaltung
B) Technisches Management
C) Service Desk
D) IT-Betriebsmanagement

4. Welche der folgenden Aussagen zu Prozessen ist INKORREKT?

A) Das Ziel eines IT-Prozesses sollte in Form von Geschäftsvorteilen und -zielen ausgedrückt werden
B) Ein Prozess kann Richtlinien, Standards und Richtlinien definieren
C) Die Definition von Prozesssteuerung ist "Die Aktivität zur Planung und Steuerung eines Prozesses mit dem Ziel, Best Practice zu erreichen".
D) Die Ausgabe eines Prozesses muss den aus den Geschäftszielen abgeleiteten Betriebsnormen entsprechen

5. Was ist die BESTE Beschreibung des Zwecks des Servicebetriebs?

A) Entwerfen und Erstellen von Prozessen, die die Geschäftsanforderungen erfüllen
B) Bereitstellung und Verwaltung von IT-Services auf vereinbarten Ebenen für Geschäftsanwender und Kunden
C) Um proaktiv alle Ausfälle von IT-Services zu verhindern
D) Festlegen, wie die IT während des Servicelebenszyklus mit den Lieferanten zusammenarbeitet

Solutions: