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Exam Code: 132-S-708.1
Exam Name: Specialist: Avaya Voice Self-Service Design Elective Exam
Updated: Jul 27, 2026
Q & A: 77 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Dialog Designer & Application Development | 25% | - Prompt, grammar, and speech recognition design - VoiceXML and call flow design |
| Topic 2: Integration & Solution Design | 20% | - Contact center and routing integration - Database and CTI integration |
| Topic 3: Performance, Monitoring & Troubleshooting | 15% | - Capacity planning and optimization - Diagnostics and fault isolation |
| Topic 4: Avaya Voice Portal / Experience Portal Architecture | 25% | - High availability and scalability design - System components and deployment models |
| Topic 5: Voice Self-Service Fundamentals | 15% | - IVR and self-service concepts - Telephony and call flow basics |
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