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Exam Code: 3000.2
Exam Name: ACSS Small and Medium Enterprise (SME) Communications
Updated: Jul 26, 2026
Q & A: 103 Questions and Answers
3000.2 Free Demo download
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| Section | Objectives |
|---|---|
| Security and Administration | - Administrative Management
|
| Installation and Configuration | - System Deployment
|
| SME Communications Solution Architecture | - Platform Overview
|
| Maintenance and Troubleshooting | - System Support
|
| Applications and Services | - Communication Services
|
1. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The phone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
A) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone but cannot use a .wav file.
B) The phone display message cannot be changed. The prompt is recordable by user by phone but cannot use a .wav file.
C) The phone display message cannot be changed. The prompt is recordable by user by phone or you can use a .wav file.
D) The phone display message cannot be changed. The prompt is not recordable by user.
E) The phone display is manageable; you can change the message on the display. The prompt is recordable by user by phone or you can use a .wav file.
2. A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?
A) latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
B) latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
C) latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
D) latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call
3. Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?
A) This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
B) This is part of the DHCP request for 4600 Series and 5600 Series IP phones.
C) This sets the ports used by the IP Office for the Real Time Protocol (RTP).
D) This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.
4. An error appears while testing the IP Office VoiceMail database integration.
What are two Avaya resources you can access before escalating the problem to Avaya? (Choose two.)
A) Help button on Monitor
B) System Status Support tool
C) IP Office Knowledge Base Web Site
D) Log into support.avaya.com web site and check on the "InSite" field
E) Ethereal data traces
5. Which feature on the IP Office allows the VoiceMail Pro to announce the name of a user in a mailbox without the user having to record their name?
A) TTS
B) UMS
C) IMS
D) VTS
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: B,D | Question # 5 Answer: A |
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