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HP HP2-N35 Exam Syllabus Topics:
| Section | Weight | Objectives |
| Sales & Presentation Strategy | 20% | - Address customer objections
- Demonstrate licensing and support models
- Build solution proposals
|
| Identify Customer Business Needs | 25% | - Service desk and operational requirements
- IT service management challenges
- Compliance and governance needs
|
| Position HP Solutions & Value Proposition | 25% | - ROI and business benefits
- Comparison with competing solutions
- Key differentiators of HP ITSM
|
| Understand HP ITSM Portfolio | 20% | - HP Service Manager
- HP Configuration Management System
- Overview of HP IT Service Management solutions
- HP Asset Manager
|
| Deployment & Support Overview | 10% | - HP services and support offerings
- Implementation options
|