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Exam Code: 1z1-562
Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials
Updated: Aug 23, 2026
Q & A: 77 Questions and Answers
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Oracle 1z1-562 is an important exam for individuals who want to make a career in the IT industry. 1z1-562 exam is designed to test the candidates' knowledge and skills in Oracle Utilities Customer Care and Billing 2 Essentials, which is one of the most popular tools used in the energy, water, and gas utility sectors. 1z1-562 exam is conducted by Oracle Corporation, which is a multinational technology company headquartered in the United States.
An Oracle 1z1-562 (Oracle Utilities Customer Care and Billing 2 Essentials) Exam certification demonstrates that you are proficient in managing the billing, revenue management, collections, and customer service requests for the utilities industry. It also validates that you are well-versed in using Oracle's Utilities Customer Care and Billing 2 Essentials platform to deliver optimized and efficient utility billing services.
Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html
Oracle Utilities CC&B software is a comprehensive application supporting the utilities industry to cater to their invoicing and payment processes, case management, and inquiry management processes. The software provides functionality that enables utility companies to streamline their operations, automate billing and payment processes, account management, and customer service delivery, all in one centralized platform. Individuals wishing to demonstrate their expertise in configuring, managing, and developing solutions for the Oracle Utilities CC&B software are encouraged to take the 1z1-562 certification exam.
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| Section | Objectives |
|---|---|
| Integration and Interfaces | - Inbound and Outbound Data Interfaces - External System Integration |
| Rates and Pricing | - Pricing Rules and Structures - Rate Configuration |
| Oracle Utilities Customer Care and Billing Overview | - Business Processes Overview - System Architecture and Core Components |
| Meter-to-Cash Process | - Revenue Management Flow - Usage Processing |
| Security and Administration | - User Roles and Access Control - System Administration Basics |
| Customer Management | - Customer Data and Account Structure - Service Agreements and Account Setup |
| Billing and Invoicing | - Bill Calculation and Adjustment - Billing Cycles and Processing |
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