Latest [Dec 03, 2021] 33820X Exam Dumps - Valid and Updated Dumps
Free Sales Ending Soon - 100% Valid 33820X Exam Dumps with 65 Questions
NEW QUESTION 27
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
- A. Tl/El
- B. SIP
- C. Analog
- D. CTI
- E. AACC
Answer: A,D,E
NEW QUESTION 28
A customer wants to avoid large upfront capital expenses for software licenses with capacities that may or may not be needed.
Which Avaya OneCloud™ ReadyNow offer is the foundation of a rate card model that includes hardware, software usage, installation, operation, and maintenance as a monthly recurring charge?
- A. Ready Now Solutions
- B. Virtual Private Clouds
- C. Proof of Concept
- D. Contact Center Bundles
Answer: D
NEW QUESTION 29
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Shared hardware and shared software
- B. Dedicated hardware and dedicated software
- C. Shared hardware and dedicated software
- D. Dedicated hardware and shared software
Answer: B
NEW QUESTION 30
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Cloud Storage Box
- B. Subscription-based payments
- C. Managed Private or Hybrid Networks
- D. Cloud Contact Center with AACC
Answer: B,C
NEW QUESTION 31
Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)
- A. All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
- B. Elite Multichannel 6.6 supports WebLM Release 6.x.
- C. Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.
- D. Elite Multichannel 6.6 uses SSLv3
Answer: A,C
NEW QUESTION 32
Application Enablement Services (AES) protocols such as TSAPI, JTAPI, and DMCC, no longer need to be purchased separately with which licensing option?
- A. Enablement Licensing (EL)
- B. Advanced License (AL)
- C. Standard License (SL)
- D. Application Specific Licensing (ASL)
Answer: A
NEW QUESTION 33
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?
- A. Avaya Intelligent Customer Routing
- B. Avaya Proactive Outreach Manager
- C. Avaya IX™ Workforce Engagement
- D. Avaya Call Management System
Answer: A
NEW QUESTION 34
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?
- A. Shared hardware and shared software
- B. Shared hardware and dedicated software
- C. Dedicated hardware and dedicated software
- D. Dedicated hardware and shared software
Answer: B
NEW QUESTION 35
A customer wants to use their Contact Center strategically, rather than just as a mechanism to field customer calls. Which three are Workforce Engagement optional add-ons? (Choose three.)
- A. Desktop and Process Analytics
- B. Workforce Management
- C. Customer Feedback
- D. Speech/Voice Analytics
- E. Quality Monitoring
Answer: A,C,D
NEW QUESTION 36
An existing customer is interested in an Avaya Aura® suite that is comprised of the following applications:
* Desktop applications
* Call Routing Server
* Multimedia services
* Management applications
Based on these requirements, which solution would you recommend to the customer?
- A. Avaya Control Manager
- B. Avaya Aura® Elite Multichannel
- C. Avaya Proactive Contact
- D. Avaya Aura® Call Center Elite
Answer: B
NEW QUESTION 37
From a migration standpoint, when implementing Avaya Oceana® and Avaya Analytics™, what are three ways that Avaya preserves the customer's Investment? (Choose three.)
- A. By using the benefit of Avaya Aura® Contact Center
- B. By using the benefit of Avaya Call Management System
- C. By using the benefit of Call Center Elite
- D. By using the benefit of Avaya IX'M Workforce Engagement
- E. By using the benefit of Avaya Proactive Contact
Answer: B,C,D
NEW QUESTION 38
Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)
- A. Cloud Storage Box
- B. Managed Private or Hybrid Networks
- C. Subscription-based payments
- D. Cloud Contact Center with AACC
Answer: B
NEW QUESTION 39
Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?
- A. IX™ Orchestration
- B. Experience Portal Manager
- C. Application Servers
- D. Media Processing Platform
Answer: D
NEW QUESTION 40
The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
- A. Ready Now Solutions
- B. Contact Center Bundles
- C. Virtual Private Clouds
- D. Proof of Concept
Answer: A
NEW QUESTION 41
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
- A. Avaya IX™ Workforce Engagement
- B. Avaya Aura® Elite Multichannel
- C. Avaya Intelligent Customer Routing
- D. Avaya Call Management System
Answer: A
NEW QUESTION 42
Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
- A. Multiprotocol Label Switching (MPLS) SD-WAN
- B. Multiprotocol Transmitter Module (MTM)
- C. Multiprotocol Ethernet (ME)
- D. Multiprotocol TX Module (MTM)
Answer: C
NEW QUESTION 43
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