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ISEB ISEB-ITILF : The Foundation Examination - ITIL®
Exam Code: ISEB-ITILF
Exam Name: The Foundation Examination - ITIL®
Updated: Oct 16, 2026
Q & A: 215 Questions and Answers
ISEB-ITILF Free Demo download
About ISEB ISEB-ITILF Exam
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Technology and Architecture | - Supporting capabilities
|
| Generic Concepts and Definitions | - Core terminology
|
| Service Management as a Practice | - Fundamental concepts of service management
|
| Key Principles and Models | - Management concepts
|
| Selected Processes | - ITIL processes
|
| The ITIL Service Lifecycle | - Lifecycle stages
|
| Selected Roles | - Roles and responsibilities
|
| Selected Functions | - Operational functions
|
ISEB The Foundation Examination - ITIL® Sample Questions:
Question #1
Which of the following is the correct definition of an outcome?
- A. The results specific to the clauses in a service level agreement (SLA)
- B. All the accumulated knowledge of the service provider
- C. All incidents reported to the service desk
- D. The result of carrying out an activity, following a process or delivering an IT service
Correct Answer: D 🗳️
Question #2
Which process is responsible for the availability, confidentiality and integrity of data?
- A. Change management
- B. Service asset and configuration management
- C. Service catalogue management
- D. Information security management
Correct Answer: D 🗳️
Question #3
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
- A. Defining measurable targets
- B. Reviewing measurements and metrics
- C. Implementing service and process improvements
- D. Creating a baseline
Correct Answer: A 🗳️
Question #4
Which areas of service management can benefit from automation?
1.Design and modeling
2.Reporting
3.Pattern recognition and analysis
4.Detection and monitoring
- A. 1, 2 and 3 only
- B. 1, 3 and 4 only
- C. All of the above
- D. 2, 3 and 4 only
Correct Answer: C 🗳️
Question #5
Which one of the following is an objective of release and deployment management?
- A. To standardize methods and procedures used for efficient and prompt handling of all changes
- B. To ensure that the overall business risk of change is optimized
- C. To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
- D. To define and agree release and deployment plans with customers and stakeholders
Correct Answer: D 🗳️
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