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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

Question 1

Which process is responsible for monitoring an IT Service and detecting when the performance drops below acceptable limits?

A. Service Asset and Configuration Management
B. Event Management
C. Performance Management
D. Service Level Management

Question 2

The MAIN purpose of the Service Portfolio is to describe services in terms of?

A. Functionality
B. Service Level Requirements
C. Business Value
D. IT Assets

Question 3

Order the following Continual Service Improvement (CSI) implementation steps into the
CORRECT sequence in alignment with the Plan, Do, Check, Act (PDCA) model.
1. Allocate roles and responsibilities to work on CSI initiatives
2. Measure and review that the CSI plan is executed and its objectives are being achieved
3. Identify the scope, objectives and requirements for CSI 4. Implement CSI enhancement

A. 2-3-4-1
B. 3-1-2-4
C. 1-3-2-4
D. 3-4-2-1

Question 4

A Known Error has been raised after diagnosis of a Problem was complete but before a workaround has been found. Is this a valid approach?

A. Yes
B. No, the workaround must be found before a Known Error is created
C. No, a Known Error can only be raised after the permanent resolution has been implemented
D. No, a Known Error must be raised at the same time as a problem

Question 5

What does a service always deliver to customers?

A. Applications
B. Value
C. Resources
D. Infrastructure

Solutions: