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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?

A. Keep the solutions only in the previously solved messages.
B. Document solutions and share this information with your colleagues.
C. Contact the customer to find out what the solution was for their solved message.
D. Each customer and message is unique so previous solutions are not useful.

Question 2

A customer may not understand a proposed solution and send the case back to you.
How can you avoid this situation?

A. Update the customer with the same solution you sent originally until the customer understands that solution.
B. Send customers short answers to avoid confusion.
C. Send the customer multiple possible solutions even if you have not tested them.
D. Update the customer with detailed step by step solutions using clear but short sentences.

Question 3

What is the definition of Initial Reaction Time (IRT)?

A. The time elapsed between the following two statuses assigned to the messagE.- Sent to SAP Confirmed.
B. The amount of time that a customer message has been within the responsibility of SAP.
C. The contractually agreed time for the first qualified response to customer.
D. The overall time taken to process the message.

Question 4

After partner processing, a message is forwarded to SAP.
Which task is expected to be completed by SAP support?

A. Provides fixes in the form of patches.
B. Complete the problem description.
C. Ensure the end user activities are documented step by step.
D. Assign the incident to a product component.

Question 5

Assume your SAP Note Search yielded a very large number of results.
How can you narrow down the search? (Choose two)

A. Use wild cards.
B. Use the customer Id.
C. Use the search filter.
D. Increase the numbers of search terms.

Solutions: