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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

Question 1

What are benefits of SAP Notes to the installed base? (Choose two)

A. They allow customers to find solutions for their own product issues.
B. SAP Notes inform customers about corporate strategy.
C. They allow support consultants to quickly provide solutions for problems which have already been solved before.
D. One SAP Note can cover multiple technical issues.

Question 2

What does priority in incident management mean?

A. It is an attribute of the customer's system.
B. It is an attribute that characterizes the urgency of an issue.
C. It is an attribute of the Service Desk.
D. It defines the importance of the customer for SAP.

Question 3

As you gain experience in solving messages you will also increase the amount of knowledge around the product.
How can you reference these solutions in the future?

A. Keep the solutions only in the previously solved messages.
B. Document solutions and share this information with your colleagues.
C. Contact the customer to find out what the solution was for their solved message.
D. Each customer and message is unique so previous solutions are not useful.

Question 4

What do you configure to enable Root Cause Analysis for a customer?

A. A bridged central Solution Landscape Directory to SAP Solution Manager
B. All system landscape components
C. A single Diagnostic Agent
D. Technical System and Diagnostic Configuration for each component

Question 5

The customer has an error that can be reproduced on their system.
How do you proceed to investigate this issue?

A. The customer's system has the fault therefore you only need to use their system for further investigation and testing.
B. Ask the customer to use a different system since this installation is experiencing issues.
C. Ask the customer to document the workflow step by step so that you can attempt to reproduce the issue on your internal system.
D. The customer is no longer entitled to support since they have caused a fault in the system.

Solutions: