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Exam Code: 1z1-562
Exam Name: Oracle Utilities Customer Care and Billing 2 Essentials
Updated: Sep 19, 2026
Q & A: 77 Questions and Answers
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Oracle 1z1-562 (Oracle Utilities Customer Care and Billing 2 Essentials) Certification Exam is designed to test an individual's knowledge and skills in the Oracle Utilities Customer Care and Billing platform. Oracle Utilities Customer Care and Billing 2 Essentials certification exam is intended for professionals who work with the Customer Care and Billing platform and wish to demonstrate their proficiency in the platform's functionalities.
Reference: http://www.oracle.com/partners/en/products/applications/utilities-exam-1z0-562/index.html
Oracle Utilities CC&B software is a comprehensive application supporting the utilities industry to cater to their invoicing and payment processes, case management, and inquiry management processes. The software provides functionality that enables utility companies to streamline their operations, automate billing and payment processes, account management, and customer service delivery, all in one centralized platform. Individuals wishing to demonstrate their expertise in configuring, managing, and developing solutions for the Oracle Utilities CC&B software are encouraged to take the 1z1-562 certification exam.
Oracle 1z1-562 exam consists of 85 multiple-choice questions, which must be completed within two hours. Candidates must achieve a score of at least 66% to pass the exam and earn their certification. To prepare for the exam, candidates can take advantage of a range of resources provided by Oracle, including training courses, study guides, and practice exams.
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| Section | Weight | Objectives |
|---|---|---|
| Billing, Payments & Adjustments | 20% | - Process payments and overpayments - Manage billing processes - Configure adjustments and payment plans |
| User Interface & Navigation | 15% | - Use Control Central and help documentation - Navigate Oracle Utilities CCB interface |
| Collections & Field Activities | 15% | - Manage overdue debt and collections - Maintain service cycles and routes - Upload and manage field activities |
| Scripts & Automation | 15% | - Configure BPA scripts - Implement service scripts |
| Business Objects & Framework | 20% | - Configure business rules and bundling - Use Oracle Utilities Application Framework - Understand business object elements and lifecycle |
| Customer & Account Management | 15% | - Define customer account structure - Maintain customer information |
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