Oracle 1Z0-1064-26 : Oracle Fusion Service 2026 Implementation Professional

1Z0-1064-26 real exams

Exam Code: 1Z0-1064-26

Exam Name: Oracle Fusion Service 2026 Implementation Professional

Updated: Sep 28, 2026

Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Digital Customer Service (DCS)20%- Themes, templates and page customization
- DCS architecture and deployment
- Authentication, profiles and security
Topic 2: Service Request Management25%- SR categories, assignment rules and routing
- Service catalog and entitlements
- Milestones and action plans
- SR creation, lifecycle and processing
Topic 3: Customization, Productivity and Analytics10%- Application Composer and extensions
- SmartText, hotkeys and audit features
- OTBI reporting and integration basics
Topic 4: Fusion Service Overview and Setup15%- Functional Setup Manager (FSM) usage
- Security model, roles and access control
- Service configuration basics
Topic 5: Knowledge Management15%- Knowledge base setup and configuration
- Article management and access
Topic 6: Omnichannel Communications15%- Email, chat and CTI configuration
- Work routing and queue setup
- Media toolbar and agent notifications

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question #1

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

  • A. 2,4,3,1
  • B. 1,3,2,4
  • C. 1,2,3,4
  • D. 3,2,4,1
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

  • A. Create a new search through the application composer.
  • B. Grant the agent Administrator permissions to add new search filters.
  • C. Create several personalized searches and create them to each other.
  • D. Add fields from the advanced search functionality.
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?

  • A. The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
  • B. The only Vertical Toolbar that you can enable is the Notifications Toolbar.
  • C. The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
  • D. You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

  • A. Adjust the inbound message filters.
  • B. Adjust permissions on all customer's profiles.
  • C. Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
  • D. Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

  • A. an inbound message filter per sender
  • B. an inbound message filter per time schedule
  • C. a configured job to process inbound emails
  • D. a configured profile option to schedule the retrieval of emails
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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