Exam Code: 1Z0-1064-26
Exam Name: Oracle Fusion Service 2026 Implementation Professional
Updated: Jun 30, 2026
Q & A: 79 Questions and Answers
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1. Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?
A) Select View > Detach.
B) Lock the Profile Option for editing.
C) Modify the Profile Value and save.
D) Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
E) Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
F) Unlock and publish the new selected profile value.
2. Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?
A) Object triggers
B) Pages
C) Business objects
D) Languages
E) UI components
F) Themes
G) Object workflows
H) Templates
3. Which statement is correct when describing the process of adding assignment rules from Service Setup?
A) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
B) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
C) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
D) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
4. You are creating or editing a SmartText entry. Which four options can you insert into the entry?
A) Images
B) Tables
C) Variables
D) URLs
E) Text
F) Other SmartText entries
5. Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.
A) Milestones are actions on a service request (SR) that must be completed by a specific time.
B) Milestones are commitments to handle SRs within certain timelines.
C) Milestones are customizable by an administrator to include any number of organization-specific milestone types.
D) Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.
E) Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
Solutions:
| Question # 1 Answer: C,D,F | Question # 2 Answer: A,B,C,F,G,H | Question # 3 Answer: C | Question # 4 Answer: B,C,E,F | Question # 5 Answer: C,D,E |
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