Oracle 1Z1-456 : Oracle Fusion Customer Relationship Management 11g Sales Essentials

1Z1-456 real exams

Exam Code: 1Z1-456

Exam Name: Oracle Fusion Customer Relationship Management 11g Sales Essentials

Updated: Sep 10, 2026

Q & A: 133 Questions and Answers

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Oracle 1Z1-456 Exam Syllabus Topics:

SectionObjectives
Topic 1: Sales Process Management- Opportunity management
  • 1. Opportunity lifecycle and stages
    • 2. Forecasting and pipeline management
      - Lead management
      • 1. Lead creation and qualification
        • 2. Lead conversion processes
          Topic 2: Sales Forecasting and Reporting- Reports and analytics
          • 1. Performance dashboards
            • 2. Standard sales reports
              - Forecasting methods
              • 1. Pipeline forecasting
                • 2. Quota and target management
                  Topic 3: Oracle Fusion CRM Fundamentals- Navigation and user interface
                  • 1. Personalization and user preferences
                    • 2. Sales dashboard and workspace navigation
                      - CRM concepts and Oracle Fusion CRM overview
                      • 1. Fusion CRM architecture overview
                        • 2. Customer relationship management principles
                          Topic 4: Application Administration and Setup- System configuration
                          • 1. Business process configuration
                            • 2. Sales application setup
                              - Security and roles
                              • 1. Access control configuration
                                • 2. User roles and permissions
                                  Topic 5: Accounts and Contacts Management- Customer data management
                                  • 1. Account creation and hierarchy
                                    • 2. Contact relationship management
                                      - Data quality and duplication management
                                      • 1. Duplicate prevention strategies
                                        • 2. Data enrichment and validation

                                          Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

                                          Question #1

                                          A sales manager has been assigned to develop a competitor management program in his organization, with the primary objective of ensuring that his Sales organization has 360 degree view of its competitors. Select the two activities that the sales manager would perform in Oracle Fusion Competitor Management functionality.

                                          • A. Identify and manage Competitor Presence in industries and geographies.
                                          • B. Design and build a Plan for how to tackle competitor threats in a sale.
                                          • C. Capture Win/loss Reasons at various opportunities.
                                          • D. Identify and manage internal Experts within his sales organization.
                                          • E. Manage activity thresholds.
                                          Answer: A,C

                                          Explanation: Only visible for ITexamReview members. You can sign-up / login (it's free).

                                          Question #2

                                          A customer has deployed Oracle Fusion management and wants to use Assessment templates to follow up on qualified leads.
                                          Identify the three true statements about Assessments templates.

                                          • A. Assessment templates with Retired status are available for lead follow ups.
                                          • B. A free form response will have an impact on the overall assessmentscore
                                          • C. A question group is a logical grouping of questions.
                                          • D. All of the question weights within a template must total to exactly100.
                                          • E. Task templates can be assigned to Assessment templates for follow-up activities.
                                          Answer: C,D,E

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                                          Question #3

                                          You work for a car leasing agency. You know that any sales opportunities for your biggest customer should be sent directly to a supervisor level.
                                          Based on these requirements, how would you configure the assignment object attributes to ensure that this requirement is met?

                                          • A. Use a combination of the customer's Geography ID,Industryand Organization Type
                                          • B. Drill down on the customer's account and select the Named Sales Account check box; then use the Named Account type assignment object attribute.
                                          • C. This requirement cannot be met in Oracle Fusion CRM.
                                          • D. Use a combination of the customer's Geography ID and Industry.
                                          • E. Set one of the three available auxiliary dimensions to the customer's account name.
                                          Answer: B
                                          Question #4

                                          The sales manager has accidentally created -several custom fields with incorrect data types. Identify the correct set of steps to be performed to correct the Field types for the new custom fields.

                                          • A. Delete the fields and recreate the Fields.
                                          • B. Rename the fields, save, and create new fields with thecorrect field types.
                                          • C. Remap the fields to the correct field types.
                                          • D. Rename the fields, save, and go back and change the field types.
                                          • E. Modify the custom fields with correct Field types.
                                          Answer: B

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                                          Question #5

                                          A company makers and sells widgets. After creating the appropriate products and catalogs, the customer decides to only ship products within the USA. The customer also wants to display the number of available widgets in stock in order to prevent a conflict between sales and the available stock.
                                          Identify the two function specification changes you would make to meet the customer's requirements.

                                          • A. Set the Availability Engine to Detail Availability.
                                          • B. Set the Eligibility Engine to Run and Hide.
                                          • C. Set the Pricing Engine to Complex.
                                          • D. Set the territory Engine to Do Not Run.
                                          • E. Set the Availability Engine to Quick Availability.
                                          Answer: A,B

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