Peoplecert CMS7 : ITIL V3 Foundation

CMS7 real exams

Exam Code: CMS7

Exam Name: ITIL V3 Foundation

Updated: Sep 14, 2026

Q & A: 370 Questions and Answers

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Peoplecert CMS7 Exam Syllabus Topics:

SectionObjectives
Service Management as a Practice- Stakeholders and value co-creation
- Concepts of service and value creation
Key ITIL Functions and Roles- Application management
- Technical management
- Service desk
ITIL Service Lifecycle- Service Strategy
  • 1. Service portfolio concepts
    • 2. Strategy management for IT services
      - Continual Service Improvement
      • 1. CSI model and metrics
        - Service Design
        • 1. Design coordination and processes
          • 2. Service level management
            - Service Transition
            • 1. Release and deployment management
              • 2. Change management
                - Service Operation
                • 1. Problem management
                  • 2. Incident management
                    • 3. Event management

                      Peoplecert ITIL V3 Foundation Sample Questions:

                      Question #1

                      Which of the following are within the scope of service asset and configuration management?
                      1. Identification of configuration items (CIs)
                      2.Recording relationships between CIs
                      3.Recording and control of virtual Cis
                      4.Approving finance for the purchase of software to support service asset and configuration management

                      • A. 1, 2 and 3 only
                      • B. 1, 2 and 4 only
                      • C. All of the above
                      • D. 3 and 4 only
                      Reveal Solution  Discussion  0

                      Correct Answer: A  🗳️

                      Question #2

                      Service Acceptance criteria are used to?

                      • A. Ensure the design stage of the Lifecycle
                      • B. Ensure service Key Performance Indicators (KPIs) are reported
                      • C. Ensure delivery and support of a service
                      • D. Ensure Portfolio Management is in place
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

                      Question #3

                      Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are considered during development?

                      • A. Continual Service Improvement
                      • B. Service Operation
                      • C. Service Strategy
                      • D. Service Design
                      Reveal Solution  Discussion  0

                      Correct Answer: D  🗳️

                      Question #4

                      The MAIN objective of Service Level Management is:

                      • A. To ensure that sufficient capacity is provided to deliver the agreed performance of services
                      • B. To carry out the Service Operations activities needed to support current IT services
                      • C. To ensure that an agreed level of IT service is provided for all current IT services
                      • D. To create and populate a Service Catalogue
                      Reveal Solution  Discussion  0

                      Correct Answer: C  🗳️

                      Question #5

                      Which of the following is an objective of Release and Deployment Management?

                      • A. To ensure that overall business risk of Change is optimized
                      • B. To define and agree release and deployment plans with customers and stakeholders
                      • C. To ensure all changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management System (CMS)
                      • D. To standardize methods and procedures used for efficient and prompt handling of all Changes
                      Reveal Solution  Discussion  0

                      Correct Answer: B  🗳️

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