Microsoft TS: System Center Service Manager 2010, Configuring (available in 2010) : 070-404

070-404 real exams

Exam Code: 070-404

Exam Name: TS: System Center Service Manager 2010, Configuring (available in 2010)

Updated: Jul 17, 2026

Q & A: 165 Questions and Answers

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Microsoft 070-404 Exam Syllabus Topics:

SectionObjectives
Topic 1: Security and Access Control- User roles and permissions
  • 1. Active Directory integration
    • 2. Role-based access control (RBAC)
      Topic 2: Service Catalog and Request Fulfillment- Service offerings
      • 1. Service request workflows
        • 2. Request offerings configuration
          Topic 3: Service Desk and Incident Management- Problem management
          • 1. Root cause analysis processes
            • 2. Problem record handling
              - Incident management workflow
              • 1. Incident lifecycle configuration
                • 2. Work item templates and queues
                  Topic 4: Reporting and Data Warehouse- Reporting configuration
                  • 1. SSRS integration
                    • 2. Standard and custom reports
                      Topic 5: Deploying and Configuring System Center Service Manager- Management packs configuration
                      • 1. Importing and customizing management packs
                        • 2. Service Manager data warehouse integration
                          - Installation and initial configuration
                          • 1. Service Manager management server setup
                            • 2. Prerequisites and system requirements
                              Topic 6: Configuration Management Database (CMDB)- Service asset and configuration items
                              • 1. CI classes and relationships
                                • 2. Discovery and synchronization

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