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Exam Code: STI-884
Exam Name: SOCA Sales Small & Medium Businesses (SMB)
Updated: Aug 18, 2026
Q & A: 130 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| SMB Sales Process & Opportunity Qualification | 25% | - Identifying sales opportunities - Qualifying customer requirements and budget - Value-based selling approach |
| SMB Market & Customer Requirements | 25% | - Decision-making process in SMB organizations - Business and communication needs of SMB customers - Characteristics of SMB segment |
| Siemens SMB Solutions Portfolio | 30% | - Solution positioning and benefits for SMB - UC applications and collaboration tools - OpenScape Office and OpenScape Voice overview |
| Proposal, Pricing & Closing | 20% | - Creating SMB-focused proposals - Pricing models and licensing options - Negotiation and closing techniques |
1. Which communications product supports embedded SIP, analog, and digital trunking?
A) Nortel BCM 200
B) Mitel 5000 Network Communications Solution
C) Digium Switchvox SMB
D) Microsoft Office Communications Server
2. What is the advantage of the converged system in Alcatel-Lucent OmniPCX Office?
A) It serves as a VoIP migration path for a number of widely deployed legacy platforms.
B) It allows you to check your voice mail using Internet Mail Access Protocol (IMAP) e-mail clients, including Microsoft Outlook, Outlook Express, or Lotus Notes.
C) It supports circuit switching or VoIP and applications such as voice mail, unified messaging, and in-building DECT.
D) It is a free open source software appliance, designed to operate on Linux-based servers, that provides a VoIP PBX system.
3. Which business objectives does the Siemens approach to Open Communications impact while providing business value to customers? (Choose two)
A) Improving asset efficiency.
B) Promoting employee competition.
C) Reducing operation costs.
D) Enhancing business knowledge.
4. How does HiPath OpenOffice Entry Edition help improve personal productivity? (Choose three)
A) Quick and easy control of telephony functions from a PC desktop save time.
B) Dialing from applications at the click of a button rather than keying or miss-keying numbers manually save time and reduce errors.
C) Addition of call charges for inter-site calls, reduces the number of calls and saves time.
D) Using the One Number feature, the users can take calls as they come, rather than having to wade through voicemail messages when you get back to your desk.
5. Which features does the CISCO UCM 500 include? (Choose three)
A) Wireless LAN access
B) Integrated VPN
C) Survivable Remote Site Telephony (SRST)
D) Video support
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: A,C | Question # 4 Answer: A,B,D | Question # 5 Answer: A,B,D |
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