The ADM-261 exam consists of 60 multiple-choice questions that are delivered in a proctored, timed format. Candidates are given 105 minutes to complete the exam and must achieve a passing score of 65% or higher to earn the certification. ADM-261 exam covers a range of topics, including Service Cloud configuration, case management, contact center management, service console customization, and analytics and reporting. Salesforce recommends that candidates have at least six months of experience working with Service Cloud before attempting the exam. Upon passing the exam, candidates will receive the Salesforce Certified Service Cloud Administrator certification, which is recognized by employers and industry professionals worldwide.

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The ADM-261 exam covers a wide range of topics related to Service Cloud administration, including case management, contact center analytics, service console customization, and entitlements. Successful candidates will be able to demonstrate their knowledge of these topics and their ability to configure Service Cloud to meet the needs of their organization. Service Cloud Administration certification is recognized globally and can help professionals to stand out in the job market.

Reference: https://trailhead.salesforce.com/en/academy/classes/adm261-service-cloud-administration/