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HP Selling HP BSM Solutions Sample Questions:

1. What is a BSM discovery question that you should ask to an IT executive relating to how they are aligning IT with the business and meeting customer expectations?

A) How do you market and promote the value that IT brings to your organization?
B) How do you continue to deliver applications and services that meet or exceed service level agreements?
C) How do you improve the trust and confidence in an industry with financial closures and questionable compensation structures?
D) How can you become more efficient in reducing costs and more predictable around IT issues impacting your business services?

2. Which discovery question would you ask to an IT executive to uncover a Systems Management pain point?

A) Do you have the ability to integrate fault, availability, performance, and configuration management?
B) What percentage of your IT budget goes toward managing the infrastructure versus innovation?
C) How often do you update application revisions across your network?
D) Have you experienced customer satisfaction issues for accessing your applications?

3. Which capabilities of the BSM Application Performance Management solution help customers achieve their goals? (Select two.)

A) business process testing and reporting
B) real user monitoring
C) reduced costs through tool consolidation
D) cross-domain event tracking and management capability
E) end-to-end business process monitoring

4. Which key capability is provided by Operations Manager (i)?

A) provides a cross-domain view of the entire IT environment known as the "Operations Bridge"
B) provides real time end-to-end transaction monitoring via industry leading, end user monitoring and diagnostic tools
C) provides a single pane of visibility for complex, virtualized, and cloud environments
D) supports Heads-up Display for multi-monitoring technology

5. From a BSM perspective, which qualifying question would you ask the VP of Operations regarding the consequences of having separate event monitoring tools?

A) Do you know when an application or service will be ready for deployment into the production environment?
B) Does duplication of error tracking efforts slow the time to resolve problems?
C) Are you able to monitor native iPhone Mobile applications end-to-end?
D) How are you tracking financial expenses in a siloed infrastructure?

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