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Nokia SDM Certification - PS NSOP Sample Questions:

1. Which of the following options contains the basic steps of the Contract Change Management process?

A) 1. Open Change Request 2. Reject/Approve Change Request.
B) 1. Initiate change 2. Analyze change 3. Implement & Monitor change 4. Close change.
C) 1. Analyze Change Request 2. Reject/Approve Change Request.
D) 1. Analyze change 2. Implement change 3. Close change.

2. NSN have 2 customers in the same country that have agreed to a shared delivery model but request a low risk plan. Which option do you choose?

A) Start by having a single organisation manage the corrective maintenance and progress to include preventative maintenance and other planned work.
B) Start by having a single organisation to manage the preventative maintenance and other planned work then progress to include corrective maintenance.
C) Have one of the current organizations manage all corrective maintenance and the other all preventative maintenance and planned work. Later on put all works under single management.
D) Have the GDC directly manage the Field Operations using the Work Force Management Tools.

3. Which main steps are required to set up an effective Change Management Process in an
Operational Delivery?

A) - The change Management process is discussed and approved by NSN NwOps Delivery team.
- The Operations Business Manager talks about the change management process with all relevant stakeholders internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.
B) - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The change Management process is documented and communicated internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.
C) - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The Operations Business Manager talks about the change management process with all relevant stakeholders internally in NSN and on the customer/subcontractor side.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.
D) - The change Management process is discussed and approved by customer/subcontractor/NSN NwOps Delivery team.
- The change management process is documented and communicated to customer/subcontractor/internally in NSN.
- Follow-up mechanisms defined and agreed like risk/operational reserves, PCA process, CR Tool set-up.

4. What is the MOST effective way to convince the customer to agree to changes in contractual scope?

A) Request that customer does an industry benchmark.
B) Collect data and formulate supporting business case with tangible and comprehensive analysis of impact to the business case and profitability.
C) Collect data and formulate supporting business case showing free services already delivered and material gap between contract scope and actual delivery.
D) Request that NSN does an industry benchmark.

5. Why is a Resource Plan required during the 'Create Customer Solution' Phase?

A) To reserve resources from Resource Manager.
B) To reserve subcontractor resources.
C) To initiate recruitment of Operations team.
D) In order to make a services cost calculation.

Solutions: