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Exam Code: C_FSM_2601
Exam Name: SAP Certified - SAP Field Service Management
Updated: Aug 25, 2026
Q & A: 68 Questions and Answers
C_FSM_2601 Free Demo download
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| Section | Weight | Objectives |
|---|---|---|
| Crowd Workforce | <8% | - Manage crowd workforce assignments - Concept and benefits of Crowd Service |
| Smartforms | 8% - 12% | - Create and manage Smartform templates - Features and use cases of Smartforms |
| Customer Self-Service | <8% | - Service request creation and execution - Self-service portal and process flow |
| Integrations | <8% | - Integration with SAP and third-party systems - End-to-end integration scenarios |
| Architecture and Administration | 11% - 20% | - Company settings, permissions, and business rules configuration - Architectural components of SAP FSM |
| Planning and Dispatching | 11% - 20% | - Create, assign, and manage service calls and resources - Features of planning and dispatching module |
| Master Data Management | <10% | - Components and data model of MDM - Create, maintain, and integrate master data |
| Mobile SAP Field Service Management Application | 11% - 20% | - Features and capabilities of mobile app - Accept, execute, and close service calls |
| Analytics and Reports | <10% | - Access and use reporting tools - Generate and interpret reports for decision-making |
1. How does SAP facilitate the cloud transition according to the RISE with SAP transformation journey?
Choose the correct answer.
A) Providing financial incentives
B) Through a structured customer service protocol
C) By offering marketing insights
D) Offering continuous user training
E) By considering unique business requirements
2. Which of the following is not a crowd role?
Choose the correct answer.
A) Partner Technician
B) Partner Admin/Manager
C) Service Customer
D) Crowd Owner
3. What are the names for the possible customer interactions and dialog options?
There are two correct answers.
A) Moment sets
B) Business Processes
C) Chat assistants
D) Moments
4. Which of the following features in SAP Field Service Management can be supported by artificial intelligence?
There are three correct answers.
A) Creating activity summaries
B) Predicting assignment duration
C) Filling smartforms
D) Filtering on the planning list
5. Which tasks are included in the SAP Activate roadmap during the transition from Discover to Prepare phases?
There are three correct answers.
A) Business Capability Map creation
B) Technical Assessment
C) Solution Marketing Diagram creation
D) Value Roadmap development
Solutions:
| Question # 1 Answer: E | Question # 2 Answer: C | Question # 3 Answer: A,D | Question # 4 Answer: A,B,D | Question # 5 Answer: A,B,D |
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