Microsoft Pro: Windows 7, Enterprise Desktop Support Technician : 070-685

070-685 real exams

Exam Code: 070-685

Exam Name: Pro: Windows 7, Enterprise Desktop Support Technician

Updated: Jul 26, 2026

Q & A: 191 Questions and Answers

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Microsoft 070-685 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Identifying Cause of and Resolving Networking Issues23%- Fix name resolution and DNS/DHCP issues
- Troubleshoot enterprise logon and authentication issues
- Resolve network connectivity and IP configuration problems
Topic 2: Identifying Cause of and Resolving Security Issues18%- Troubleshoot User Account Control (UAC) and permissions
- Manage Windows Firewall and security settings
- Resolve update and antivirus issues
Topic 3: Identifying Cause of and Resolving Desktop Application Issues20%- Resolve software installation and compatibility issues
- Manage application settings and permissions
- Troubleshoot application failures and crashes
Topic 4: Supporting Mobile Users18%- Support power management and mobile hardware
- Configure and troubleshoot remote access
- Manage offline files and synchronization
Topic 5: Managing and Maintaining Systems That Run Windows 7 Client21%- Manage system recovery and data protection
- Resolve hardware and driver issues
- Troubleshoot system performance and stability

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