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CIPS Operations Management Sample Questions:

1. At which point in the manufacturing process would Failure Mode and Effective Analysis (FMEA) be first used?

A) before manufacturing begins
B) at regular intervals during the manufacturing process
C) once all items have been processed, before the are sent to customers
D) on a faulty item if it is returned from a customer

2. Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 6?

A) customer criteria
B) finance criteria
C) learning and growth criteria
D) business process criteria

3. Moto Ltd is a car manufacturer based in Japan. They implement a Kansei Engineering process. In Kansei Engineering which of the following is considered?

A) ethical considerations
B) environmental impact
C) customer emotions
D) costs of raw materials

4. Many companies choose locations for manufacturing facilities in low-cost countries. What is the benefit for a company of doing this?

A) high environmental and ethical standards, low cost land
B) low cost land and facilities, access to government incentives
C) close to customers, low cost land, readily available labour
D) far from customers, availability of raw materials

5. Isobel is an Operations Manager at a plastics company and is conducting a Failure Mode and Effective Analysis (FMEA) on some products that the company manufactures. Which of the following areas would malfunctions be detected in when conducting a FMEA? Select TWO

A) operations
B) design
C) delivery
D) process

Solutions: