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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which of the following are benefits to the business of implementing service transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes

A) None of the above
B) 2 and 3 only
C) 1 and 2 only
D) 1 and 3 only

2. What is the primary focus of business capacity management?

A) Management, control and prediction of the performance, utilization and capacity of individual elements of IT technology
B) Management, control and prediction of the end-to-end performance and capacity of the live, operational IT services
C) Review of all capacity supplier agreements and underpinning contracts with supplier management
D) Future business requirements for IT services are quantified, designed, planned and implemented in a timely fashion

3. In terms of adding value to the business, which one of the following describes service operation s contribution?

A) Service value is visible to customers
B) The cost of the service is designed, predicted and validated
C) Service value is modeled
D) Measures for optimization are identified

4. Looking for ways to improve process efficiency and cost effectiveness is a purpose of which part of the service lifecycle?

A) Service strategy
B) Service transition
C) Service operation
D) Continual service improvement

5. Which one of the following is the BEST definition of an event?

A) Any change of state that has significance for the management of a configuration item (CI) or IT service
B) An unplanned interruption to an IT service or a reduction in the quality of an IT service
C) Reducing or eliminating the cause of an incident or problem
D) The unknown cause of one or more incidents that have an impact on an IT service

Solutions: