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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. ISO/IEC 20000 によると、サービス プロバイダーと顧客は、サービス範囲の変更について話し合うサービス レビュー ミーティングに出席する最低頻度はどれくらいですか?

A) 毎月
B) 毎年
C) 四半期ごと
D) ビジネス上サービスを変更する必要がある場合のみ

2. IT サービス管理の導入を成功させるには何が必要ですか?

A) プロセス構造の開発を担当する専門部門の任命
B) 特に IT サービス管理活動に運用的に関与する組織内のレベルからの賛同
C) 運営スタッフから経営陣まで、組織内のあらゆるレベルの担当者の関与とコミットメント
D) 組織の管理者が実行を強力かつ目に見える形で強制するトップダウンのアプローチ

3. サービスの終了を含む、新規または変更されたサービスの実装は、どのプロセスを通じて計画および承認する必要がありますか?

A) リリース管理
B) サービスレベル管理
C) ビジネス関係管理
D) 変更管理

4. 情報セキュリティ管理における「完全性」という用語は何を意味しますか?

A) 情報の正確性、完全性、正確性
B) IT 組織に対する忠誠心についてサポート スタッフをスクリーニングする
C) 不正使用から情報​​を保護する
D) 情報へのアクセスを監視する

5. IT サービス管理システムを改善する場合、サービスプロバイダーの企業目標/要件への継続的なコンプライアンスを確保するには何を考慮する必要がありますか?

A) プロセス文書を更新する時期
B) 人事部門が利用できる予算
C) 自社が定める基準
D) 競合他社の工程管理システム

Solutions: