Cisco Implementing Cisco Collaboration Devices (CICD) : 210-060

210-060 real exams

Exam Code: 210-060

Exam Name: Implementing Cisco Collaboration Devices (CICD)

Updated: May 28, 2026

Q & A: 240 Questions and Answers

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Exam Topics for CISCO 210-060 Implementing Cisco Collaboration Devices (CICD)

The following will be discussed in the CISCO 210-060 practice exam dumps:

  • VPN technologies
  • Layer 2 technologies
  • Network principles
  • Infrastructure services
  • Layer 3 technologies
  • Infrastructure security

Cisco 210-060 Exam Topics:

SectionWeightObjectives
Provide End User Support24%1 Verify PSTN connectivity

2 Define fault domains using information gathered from end user

3 Troubleshoot endpoint issues

4 Identify voicemail issues and resolve issues related to user mailboxes

5 Describe causes and symptoms of call quality issues

6 Reset single devices

7 Describe how to use phone applications
Maintain Cisco Unified Communications System10%1 Generate CDR and CMR reports

2 Generate capacity reports

3 Generate usage reports

4 Generate RTMT reports to monitor system activities

5 Monitor voicemail usage

6 Remove unassigned directory numbers

7 Perform manual system backup
Configure Voice Messaging and Presence27%1 Describe user creation options for voice messaging

2 Create or modify user accounts for Cisco Unity Connection

3 Describe Cisco Unified IM and Presence

4 Configure Cisco Unified IM and Presence
Describe the Characteristics of a Cisco Unified Communications Solution15%1 Describe the Cisco Unified Communications components and their functions

2 Describe call signaling and media flows

3 Describe quality implications of a VoIP network
Provision End Users and Associated Devices24%1 Describe user creation options for Cisco Unified Communications Manager and Cisco Unified Communications Manager Express

2 Create or modify user accounts for Cisco Unified Communications Manager

3 Create or modify user accounts for Cisco Unified Communications Manager Express using the GUI

4 Create or modify endpoints for Cisco Unified Communications Manager

5 Create or modify endpoints for Cisco Unified Communications Manager Express using the GUI

6 Describe how calling privileges function and how calling privileges impact system features

7 Create or modify directory numbers

8 Enable user features and related calling privileges for extension mobility, call coverage, intercom, native presence, and unified mobility remote destination configuration

9 Enable end users for Cisco Unified IM and Presence

10 Verify user features are operational

Understanding functional and technical aspects of CISCO 210-060 Implementing Cisco Collaboration Devices (CICD)

The following will be discussed in CISCO 210-060 exam dumps:

  • Implementing CUCM Phones and Users: Managing Phone End Users
  • CUCM Administration Overview: Administrative User Management
  • CME Features: Configuring Call Park
  • CME Features: Configuring Intercom
  • Implementing CUCM Phones and Users: Revisiting Registration with SCCP and SIP
  • Implementing CUCM Phones and Users: Implementing IP Phones
  • CME Features: Transferring Calls
  • CME Features: Configuring Call Pickup
  • CUCM Administration Overview: Touring CUC, IM, and Presence
  • CME Features: Creating a Phone Directory
  • CME Features: Forwarding IP Phones
  • CUCM Administration Overview: The Many Faces of CUCM
  • Implementing CUCM Phones and Users: Preparing CUCM for Phones

For more info visit

Cisco 210-060 Exam Reference

Reference: http://www.cisco.com/c/en/us/training-events/training-certifications/exams/current-list/cicd.html

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