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Exam Code: QQ0-301
Exam Name: HDI Service Desk Manager (SDM)
Updated: Aug 21, 2026
Q & A: 198 Questions and Answers
QQ0-301 Free Demo download
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HDI QQ0-301 certification exam is a professional qualification that assesses a candidate's knowledge and skills in service desk management. HDI Service Desk Manager (SDM) certification exam is designed for IT professionals who want to enhance their expertise in service desk management and demonstrate their competency to potential employers. HDI Service Desk Manager (SDM) certification focuses on IT service management principles, practices, and tools that are essential for the success of service desk operations.
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| Section | Objectives |
|---|---|
| Topic 1: Service Desk Leadership and Strategy | - Aligning service desk with business goals - Developing service desk strategies |
| Topic 2: People and Performance Management | - Performance metrics and reporting - Team leadership and communication |
| Topic 3: Service Desk Operations | - Change and configuration management - Incident and problem management |
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