Microsoft Collaboration Communications Systems Engineer : MS-721

MS-721 real exams

Exam Code: MS-721

Exam Name: Collaboration Communications Systems Engineer

Updated: Jul 27, 2026

Q & A: 276 Questions and Answers

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About Microsoft MS-721 Exam

Microsoft MS-721 (Collaboration Communications Systems Engineer (beta)) Exam is an excellent certification exam for IT professionals who are looking to demonstrate their expertise in designing, implementing, and managing communication and collaboration solutions using Microsoft technologies. With its broad coverage of relevant topics and its beta status, MS-721 exam is an excellent opportunity for IT professionals who want to stay ahead of the curve and help shape the future of communication and collaboration solutions.

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Microsoft MS-721 (Collaboration Communications Systems Engineer (beta)) Certification Exam is designed to test the skills and knowledge of IT professionals who work with Microsoft collaboration and communication systems. MS-721 exam is intended for individuals who have experience designing, implementing, and maintaining Microsoft Teams, Skype for Business, and Exchange Server deployments. Collaboration Communications Systems Engineer certification demonstrates that an individual has the technical expertise required to deploy and manage these systems for organizations of all sizes.

Microsoft MS-721 (Collaboration Communications Systems Engineer (beta)) Certification Exam is an essential certification for IT professionals who are responsible for deploying and managing collaboration and communication solutions in an enterprise environment. MS-721 exam measures the candidate's ability to design and deploy Teams and Skype for Business Online solutions, configure and manage Exchange Online, and troubleshoot issues related to these solutions. It is a challenging exam that requires a deep understanding of collaboration and communication solutions, and candidates with at least two years of experience in managing these solutions are recommended to take the exam.

Reference: https://learn.microsoft.com/en-us/certifications/exams/ms-721/

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Microsoft MS-721 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Configure and manage Teams meetings and conferencing20%- Configure and manage Teams Rooms and devices
  • 1. Configure Teams Rooms accounts
  • 2. Manage Teams certified devices
  • 3. Configure Teams panels
  • 4. Manage Teams Rooms devices
  • 5. Plan for Microsoft Teams Rooms
- Configure and manage meeting experiences
  • 1. Configure audio conferencing
  • 2. Configure live captions and transcription
  • 3. Configure meeting templates
  • 4. Configure meeting settings
  • 5. Manage meeting policies
- Configure and manage webinars and live events
  • 1. Manage attendee engagement features
  • 2. Configure webinar settings
  • 3. Configure event group roles
  • 4. Manage live event policies
Topic 2: Plan and design collaboration communications systems30%- Plan and configure network settings for Microsoft Teams
  • 1. Plan for network bandwidth requirements
  • 2. Plan and configure network settings for media traffic
  • 3. Implement quality of service (QoS)
  • 4. Configure network ports and protocols
  • 5. Plan for network topology and connectivity
- Plan and configure Teams meetings and conferencing
  • 1. Configure meeting policies
  • 2. Plan for webinars and town halls
  • 3. Plan for Teams meetings and live events
  • 4. Plan for Microsoft Teams Rooms
  • 5. Configure conferencing bridges
- Plan and configure Teams Phone
  • 1. Configure call queues and auto attendants
  • 2. Plan for Teams Phone deployments
  • 3. Plan for Teams Phone with PSTN connectivity
  • 4. Configure Teams Phone policies
  • 5. Configure emergency calling policies
Topic 3: Configure and manage Teams Phone25%- Configure Teams Phone
  • 1. Configure location-based routing
  • 2. Configure caller ID policies
  • 3. Configure calling policies
  • 4. Configure call hold music
  • 5. Configure call park policies
- Configure and manage PSTN connectivity
  • 1. Configure voice routing policies
  • 2. Manage SBC (Session Border Controllers)
  • 3. Configure Direct Routing
  • 4. Configure Operator Connect
  • 5. Configure Teams Calling Plans
- Configure emergency calling
  • 1. Configure dynamic emergency calling
  • 2. Manage emergency calling licenses
  • 3. Configure emergency locations
  • 4. Configure emergency calling policies
Topic 4: Manage collaboration communications systems25%- Manage reporting and analytics
  • 1. Generate call quality reports
  • 2. Use Teams Admin Center reports
  • 3. Analyze usage reports
  • 4. Monitor user adoption analytics
- Monitor and troubleshoot meetings and conferencing
  • 1. Monitor meeting quality
  • 2. Use Teams Admin Center for diagnostics
  • 3. Monitor Teams Rooms health
  • 4. Troubleshoot audio/video issues
  • 5. Analyze meeting usage reports
- Manage compliance and security
  • 1. Manage security and compliance for Teams Phone
  • 2. Configure compliance recording
  • 3. Configure information barriers
  • 4. Configure recording policies
  • 5. Configure retention policies for calls and meetings
- Monitor and troubleshoot Teams Phone
  • 1. Analyze call analytics
  • 2. Use Call Quality Dashboard (CQD)
  • 3. Monitor SBC health
  • 4. Troubleshoot call issues
  • 5. Monitor call quality

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