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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which tool within Genesys Cloud provides access to Predictive Routing performance metrics?
Response:

A) Workforce Management
B) Analytics API
C) Queue Performance Dashboard
D) Interaction Details View

2. Which two actions are part of outcome creation in Predictive Engagement?
(Choose two)
Response:

A) Set threshold values for agents
B) Define success events (e.g., form submission)
C) Choose outcome categories
D) Enable conversion tracking

3. Which two types of data are commonly collected through GPE web tracking?
(Choose two)
Response:

A) Clickstream behavior
B) Agent chat transcripts
C) Page views and dwell time
D) Number of calls transferred

4. Which two characteristics are core to how GPE operates?
(Choose two)
Response:

A) Automatic firewall configuration
B) Real-time visitor monitoring
C) AI-based prediction of outcomes
D) Manual prioritization of agent scripts

5. Which two types of interaction data are shown to agents in the Journey Panel?
(Choose two)
Response:

A) Page dwell times
B) Visitor's operating system logs

Solutions: