Avaya IP Office Implementation : 6402

6402 real exams

Exam Code: 6402

Exam Name: Avaya IP Office Implementation

Updated: Jul 21, 2026

Q & A: 63 Questions and Answers

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Avaya 6402 Exam Syllabus Topics:

SectionWeightObjectives
System Architecture & Installation25%- SD card licensing and system ignition
- Software installation and upgrade procedures
- IP Office 500v2 and Server Edition hardware
- Network configuration and IP addressing
System Configuration & Management30%- User profiles, extensions and rights
- Short codes, time profiles and call routing
- IP Office Manager and Security Settings
- Hunt groups, pickup groups and call distribution
Endpoints & Trunks20%- Digital, IP and SIP telephone configuration
- SIP, PRI and analog trunk setup
- DHCP, TFTP and phone provisioning
- Media resources and codec settings
Voicemail & Applications15%- Auto Attendant and call flows
- Licensing for advanced features
- Embedded Voicemail configuration
- VoiceMail Pro installation and setup
Maintenance & Troubleshooting10%- Common issues and resolution steps
- System logs, alarms and debugging tools
- Backup, restore and configuration management

Avaya IP Office Implementation Sample Questions:

1. Calls into a hunt group are queuing but the hunt group callers are not getting the queuing messages. Which feature controls this behavior?

A) EnableQueue Security
B) EnableCalls in QueueTransfer
C) Enable Announcements
D) Enable Normalize Queue Length


2. A customer wants to implement the Avaya IP Office solution. They have live analog lines and would like to implement a basic four-port voicemail with an Auto Attendant. They would like to use one X@ Portal for live users. What is the minimum number of servers they will need to accomplish this?

A) 4
B) 3
C) 1
D) 2


3. A customer wants to use Avaya 16xx Series IP Phones. Which DHCP option is used for these telephone types?

A) 255
B) 384
C) 176
D) 242


4. The parameters below are used in the line configuration.
Which parameter is assigned by the system and cannot be changed?

A) Telephone Number
B) Outgoing group ID
C) Line Number
D) Incoming group ID
E) Prefix


5. Which three types of IP trunks are supported in the IP Office? (Choose three.)

A) H.323 line
B) SIP line
C) IPDECTline
D) QSIG A protocol
E) QSIG B protocol


Solutions:

Question # 1
Answer: C
Question # 2
Answer: C
Question # 3
Answer: D
Question # 4
Answer: C
Question # 5
Answer: A,B,C

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