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NEW QUESTION 69
Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities.
Which feature should a system administrator use to meet the requirements?
- A. Workflow field update
- B. Look-up Field
- C. Cross-object formula field
- D. Roll-up summary field
Answer: C
NEW QUESTION 70
A time dependent action is placed in the work flow queue when the record is created.
When will the action be removed from the queue? (2 answers)
- A. When another record triggers the same workflow rule
- B. When a validation rule is triggered for the record
- C. When the record no longer matches he rule criteria.
- D. When the action is deleted from the workflow queue.
Answer: C,D
NEW QUESTION 71
What is the capability of the service cloud (customer) portal? (2 answers)
- A. The portal can be customized with corporate branding.
- B. Customers can view and edit contacts related to their own accounts.
- C. The portal and its users can be created without additional licenses.
- D. Customer can log, view, edit, and close their own cases.
Answer: A,C
NEW QUESTION 72
The support group at universal container wants agents to capture different information for product support and inquiry cases. In addition, the lifecycle for product support cases should have more steps than the lifecycle for inquiry cases.
What feature should an administrator use to meet the requirement? (3 answers)
- A. Page layouts
- B. Support processes
- C. Field-level Security
- D. Permission sets
- E. Record Types
Answer: A,B,E
NEW QUESTION 73
What item appears in a user's My Unresolved items after synchronization (2 answers)
- A. Emails not associated to a record
- B. Note not associated to a record
- C. Contacts not assigned to an account
- D. Cases not assigned to a contact
Answer: C,D
NEW QUESTION 74
When converting a lead, how can an administrator capture custom lead data on the converted contact?
- A. Use the lead conversion wizard to select the fields
- B. Map custom lead fields to custom contact fields
- C. Use the data loader to move the custom lead data
- D. Map custom lead field to the standard lead field
Answer: B
NEW QUESTION 75
What is the purpose of the service cloud (customer) portal? (2 answers)
- A. To share support reports and dashboards with high profile accounts
- B. To allow customers to log and check the status cases online
- C. To provide Web self-service by exposing knowledge articles
- D. To allow partners to access contact records for case collaboration.
Answer: B,C
NEW QUESTION 76
A system administrator at Universal Containers needs to transfer records from one user to another.
What object can be transferred using the mass transfer tool? (2 answers)
- A. Quotas
- B. Campaigns
- C. Accounts
- D. Leads
Answer: C,D
NEW QUESTION 77
How can a system administrator restrict users from viewing certain fields in list views, searches, page layouts and reports?
- A. Set the field to hidden using field-level security
- B. Set the field to hidden on the user role
- C. Remove the field from reports and list views
- D. Remove the field from page layouts
Answer: A
NEW QUESTION 78
What are the valid organization-wide default options for the Account Object?
- A. No Access
- B. Private
- C. Public Read/Write/Transfer
- D. Public Read/Write/Delete
Answer: B
NEW QUESTION 79
What object do you use to model a client in Financial Services Cloud?
- A. Person Account
- B. Account
- C. Create a custom object
- D. Contact
Answer: A
NEW QUESTION 80
Which of these statements is correct?
- A. To assign the Action Plans permission set the user must have a Financial Services Cloud license.
- B. To give users access to the new action plans feature, you must add the Action Plans permission set to the user.
- C. Assigning the Action Plan permission set automatically assigns an Action Plans permission set license to the user.
- D. Lightning is not required to enable Action Plans
Answer: B,C
NEW QUESTION 81
Which statement about the products and price books is true? (2 answers)
- A. A product can have a different list price in different price books
- B. Price Books that contain assets cannot contain products.
- C. Products without a price are automatically added to the standard price book
- D. A standard and list price for product can be listed in multiple currencies
Answer: A,D
NEW QUESTION 82
Which Option is available when using the process visualizer? (2 answers)
- A. View approval processes as a flow chart
- B. Share annotated approval process diagrams
- C. Edit the criteria used to trigger the approval process
- D. Add approval steps from the process visualizer
Answer: A,B
NEW QUESTION 83
What type of field allows users to input text, images, and links?
- A. Text area (rich)
- B. Input area
- C. Text and Image area
- D. Text area
Answer: A
NEW QUESTION 84
You are getting started with a Financial Services Cloud org. What's a reason why you cannot see the Lightning components and any pre-configured sample data after you set up "My Domain"?
- A. Confirm that you click "Deploy to Users" to permanently deploy the custom domain to users
- B. Contact Salesforce to enable "My Domain"
- C. You need to switch to Salesforce Classic
- D. It is working as designed. You need to configure Financial Services Cloud to create new Lightning components and sample data.
Answer: A
NEW QUESTION 85
What should an administrator consider when setting up case feed?
- A. Case feed requires the Service Cloud User feature license
- B. Chatter Feed tracking must be enabled for the case object.
- C. The Use Case Feed permission is automatically active for all profiles
- D. Case feed replaces the standard case detail page by default
Answer: B
NEW QUESTION 86
What is the purpose of the AppExchange? (2 answers)
- A. Support users can install the Salesforce Console for Service customers
- B. Customers can share and install apps published by Salesforce partners
- C. Administrators can download and customize pre-built dashboards and reports
- D. Partners can download accounts and contacts to collaborate on sales deals
Answer: B,C
NEW QUESTION 87
What must an administrator do when creating a record type?
- A. Create a new page layout for the record type
- B. Add the record type to the required user records
- C. Assign the record type to the appropriate profiles
- D. Set the field-level security for the record type
Answer: C
NEW QUESTION 88
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