NAHQ CPHQ Dumps - The Sure Way To Pass Exam
CPHQ Exam Questions (Updated 2021) 100% Real Question Answers
Best Training Courses for CPHQ Exam
The approach of studying for this exam may vary depending on your learning capacity. As suggested by NAHQ, you can spend between 6 weeks to 3 months preparing for it. And to support your quest to career advancement, below are the most beneficial training resources for a successful performance.
- CPHQ Review Course (Self-paced)
Another material suggested by NAHQ is the self-paced review course. This is a great follow-up after the instructor-led training because it helps in underlining your exam readiness. However, this can also be a stand-alone material if you can’t allocate a specific schedule for the virtual sessions. No worries because this program also revolves around the official exam outline. So, if you want to maximize your time at your own comfort, you can avail of this self-paced option and study independently in a digital setup. And in comparison to the instructor-led course, this one offers up to 1-year access to the contents.
Through the detailed lectures, it makes you comprehend the relevance of the healthcare profession. These involve proper accreditation, readiness activities, and recognition programs in delivering quality medical oversight. Alongside these topics, your skills in accurately handling data, performing risk management tasks, and identifying patient safety priorities are also reinforced.
- Virtual Course (Instructor-Led)
Do you want your learning to be administered by an expert? If yes, then enroll in the instructor-led course. This virtual training runs for over two weeks (excluding weekends), demonstrating the essential subjects associated with a quality healthcare career. The contents provided in the course are aligned with the CPHQ test blueprint, which means you will be on the right track while acquiring new insights. It begins with organizational guidance and then continues with patient safety and process improvement. The last core section is about health data analytics.
Plus, the instructor can share relevant tips that you can apply during your exam and real-world job. Don’t forget to check the schedule ahead so you can plot the days properly. Generally, these are listed by month, with an overview of the dates covered.
NEW QUESTION 59
The focus of Lean methodology is a "ba to basics" approach that places the needs of customer first through five steps.
Which of the following is NOT out of those steps?
- A. Make value identifying steps
- B. Let the customer pull the product
- C. Identify the value stream
- D. Define value as determined by the customer
Answer: A
NEW QUESTION 60
___________________ is a difference between an observed event and a standard or norm. Without this standard, or,
best practice, measurement of variation offers little beyond a description of the observations.
- A. Assignable variation
- B. Variation
- C. Random variation
- D. Process variation
Answer: B
NEW QUESTION 61
"Likelihood of desired health outcomes" corresponds to clinicians' view that, with respect to outcomes, there are only
probabilities, not certainties, owing to factors-such as patients' genetically determined physiological reliance-that
influence:
- A. High cost interventions
- B. Outcomes of care and now are within clinicians' control
- C. The primary concerns of patients
- D. Outcomes of care and yet are beyond clinicians' control
Answer: D
NEW QUESTION 62
Limitations of health plan databases are all of the following EXCEPT:
- A. None of these
- B. Recording may make some historical data inaccurate, especially as they relate to tracking and trending of compilation rates and the categorization of certain types of compilations
- C. Database also must keep in mind that changes in reimbursement rules (and the provider's response to those changes) may affect the integrity of data over time
- D. They do not contain detailed information on the outcomes of care or the results of tests (e.g. lab tests, radiology examinations, and biopsies)
Answer: A
NEW QUESTION 63
When groups are asked to evaluate how effective they are with respect to will, ideas and execution, they consistently provide bothersome answers. Self-assessment to hundreds of healthcare professional is administered in United States and abroad.
Most respondents mark:
- A. High for will, medium to high for ideas and low for execution
- B. High for will, medium to high for ideas and high for execution
- C. Low for will, medium to high for ideas and low for execution
- D. High for will, medium to high for ideas and low for execution
Answer: D
NEW QUESTION 64
Once you have resolved these issues, the data collection should go smoothly. Unfortunately, many quality improvement teams do not spend sufficient time discussing their data collection plans. They want to move immediately to data collection step.
This haste usually guarantees that the team will (Choose three):
- A. Become frustrated with the entire measurement journey
- B. Collect too much (or too little) data
- C. Collect the wrong data
- D. Reschedule the time and cost
Answer: A,B,C
NEW QUESTION 65
Quality circles are groups of five to ten employees, with management support, who meet to solve problems and implement new procedures.
The aim/s of quality circle activities is/are:
- A. Respect human relations and build a workshop offering job satisfaction
- B. Contribute to implement and development of the enterprise
- C. Deploy human capabilities fully and draw out finite potential
- D. Both A and B
Answer: D
NEW QUESTION 66
Patient satisfaction and patient experience-of-care surveys are the most common quantitative measures healthcare organizations use, but they can use other important ___________ to obtain important information from patients and their families to guide improvement work. (Choose two.)
- A. Qualitative measures
- B. Patient satisfaction surveys
- C. Focus group research
- D. Listing posts
Answer: A,D
NEW QUESTION 67
The downside of _____________ is cost. It is very costly and time consuming, and it often requires several full time data analysts.
- A. Flow charts
- B. Retrospective approach
- C. Scanners
- D. Prospective data collection approach
Answer: D
NEW QUESTION 68
Many organizations establish condition-specific patient registries for their more sophisticated quality improvement projects because they do not have a reliable source of clinical information.
The use of patient registries is advantageous for the following reasons EXCEPT:
- A. They are rich source of information because they are customized
- B. They can be used for quality improvements and research purposes
- C. They can collect all the data that the physician or health system determines are most important
- D. They are not subject to short comings of review records
Answer: D
NEW QUESTION 69
The comparative norm (e.g. expected rate) in the comparison analysis is the ____________ if the measure is risk
adjusted and the comparison group mean if the measure is not risk adjusted.
- A. Predicted rate
- B. Continues variable measure
- C. Proportion measure
- D. Risk free rate
Answer: A
NEW QUESTION 70
IHI has designed a model to support its breakthrough collaborative series.
A key component of the collaborative model is the ability of participants to work with other organizations to discuss:
- A. Different problems
- B. Lessons learned
- C. Barriers to improvement
- D. Both B and C
Answer: D
NEW QUESTION 71
Many assume they understand how to fix the problem and do not probe beneath the surface of complaints and use
survey responses. Organizations should not be surprised by negative reports. Complaints about unhelpful office staff
could stem from many sources. For instance:
- A. Patients were not able to get an appointment when they needed one
- B. All of these
- C. Employees put patients on hold in the middle of medical emergencies
- D. Employees did not provide clear directions to patients on how to get the practice
Answer: B
NEW QUESTION 72
_________________ refers to the "degree to which individuals and groups are able to obtain needed services."
- A. Access
- B. Amenities
- C. Responsiveness to patient preferences
- D. Equity
Answer: A
NEW QUESTION 73
The data collection phase of the journey consists of two parts: (1) Planning for data collection and (2) The actual data
gathering. A well designed data collection strategy should address different analytical questions. Which of the
following is/are the part of planning section for data collection?
- A. Do you have target and goals for the measures?
- B. Will collecting these data have negative effects on patients or employees?
- C. How often and for how long will you collect the data?
- D. Will the data add value to your quality improvement efforts?
Answer: C,D
NEW QUESTION 74
_______________ is based on a simple principle-statistical probability. In other words, within a known population of size n, there will be a fixed probability of selecting any single element.
- A. Random sampling
- B. Probability sampling
- C. Systematic sampling
- D. Non-probability sampling
Answer: B
NEW QUESTION 75
Which of following objectives is/are NOT essential for successful quality improvement project and data collection
initiative?
- A. Identify the most important measures for collection (the critical few).
- B. Identify the most appropriate data sources
- C. Identify the purpose of the data measurement activity (for monitoring at regular intervals, investigation over a
limited period, or one time study). - D. Commonsense all the data collected that will provide the actual information
Answer: D
NEW QUESTION 76
_____________ allows for more in-depth exploration of the causes of dissatisfaction and can provide excellent ideas
for reengineering services. In addition its videotapes can be effective at changing the attitudes and beliefs of staff
members because the stories participants tell animate the emotional effect of excellent service as well as service
failures.
- A. Focus group
- B. Patient and family advisory councils
- C. Complaint letters
- D. Walk-throughs
Answer: A
NEW QUESTION 77
Patients and their families have clearly articulated need respect to the care they receive. If the staff members they encounter are nice but do not meet their needs, these staff members have delivered care inefficiently.
It all means that:
- A. The patient/family is very difficult or dysfunctional
- B. No one comes here for a good time
- C. How can patients rate the skill of their doctors?
- D. Nice is not the only aspect of quality care
Answer: D
NEW QUESTION 78
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