[Mar 25, 2024] 500-444 Test Engine files, 500-444 Dumps PDF [Q31-Q56]

[Mar 25, 2024] 500-444 Test Engine files, 500-444 Dumps PDF

Latest Cisco 500-444 PDF and Dumps (2024) Free Exam Questions Answers

Cisco 500-444 certification exam is ideal for IT professionals who have experience with Cisco Unified Contact Center Enterprise (UCCE) and need to expand their knowledge and skills to include CCE. 500-444 exam is also suitable for individuals who are new to Cisco technology but have a strong background in IT infrastructure and networking. Cisco Contact Center Enterprise Implementation and Troubleshooting certification validates the candidate's ability to implement and troubleshoot CCE solutions, enabling them to support their organization's customer service strategy and ensure that their customers have a positive experience. Overall, passing the Cisco 500-444 certification exam is an excellent way for IT professionals to enhance their career prospects and demonstrate their expertise in Cisco technology.

Cisco 500-444 exam covers a range of topics related to the implementation and troubleshooting of Cisco Contact Center Enterprise solutions. These topics include the design and deployment of CCE components, such as Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Customer Voice Portal (CVP), and Cisco Finesse. 500-444 exam also covers topics related to the configuration and troubleshooting of CCE components, as well as best practices for managing and monitoring CCE solutions.

 

NEW QUESTION # 31
What is needed to execute a particular script that is configured using script explore for a specific time?

• A. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
• B. Dialed Number with scheduled script
• C. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
• D. Dialed Number mapped to a CallType

Answer: A

Explanation:
In order to execute a particular script that is configured using script explorer for a specific time, it is necessary to map the dialed number to a call type, and in turn, map the call type to a scheduled script.
The dialed number is the number that a customer dials to reach the contact center. When the call is received, the call type is determined based on the dialed number. The call type is a category that describes the type of call, such as sales, support, or billing.
Once the call type is determined, the appropriate script can be executed. Script explorer allows you to configure different scripts for different call types and schedule them to be executed at specific times.
To ensure the correct script is executed at the right time, the dialed number must be mapped to the appropriate call type, and the call type must be mapped to the scheduled script.
Cisco ICM Script Explorer (https://www.cisco.com/c/en/us/support/customer-collaboration/unified-contact-center-enterprise/products-command-reference-guides-list.html) Cisco ICM Call Type (https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_10_5_1/configuration/guide/ICM_BK_I3C936F3_00_configuration-guide-10-5-1/ICM_BK_I3C936F3_00_configuration-guide-10-5-1_chapter_01.html)

NEW QUESTION # 32
What should be deployed to provide a web-based administrative interface even though Unified CCE provides Configuration Manager as the legacy User Interface for administrators?

• A. Single Pane of Glass (SPOG)
• B. Contact Centre Management Portal (CCMP)
• C. WebSetup
• D. LDAP Plugin

Answer: A

Explanation:
Single Pane of Glass (SPOG) is a web-based administrative interface that provides administrators with an intuitive and unified view of the entire contact center environment. It is designed to provide administrators with a single interface to manage all aspects of the contact center, including agents, skills, queues, and reports. SPOG provides a more user-friendly interface than the legacy Configuration Manager, making it easier for administrators to manage the contact center environment. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/spog/10_5_1/cce_b_spog-admin-guide-1051.html

NEW QUESTION # 33
How are remote sites added?

• A. PG Setup
• B. Initialization Wizard
• C. SPOG interface
• D. Websetup

Answer: D

Explanation:
Explanation
Remote sites are added using the Websetup tool, which is a web-based interface that allows administrators to configure and manage the Packaged Contact Center Enterprise (PCCE) deployment12. Websetup provides a wizard-like process that guides the user through the steps of adding a remote site, such as entering the site name, the PG hostnames or IP addresses, the PG client types, the Unified CM publisher and subscribers, the Finesse server, and the CVP servers1. Websetup also performs automated configuration tasks for the Unified CCE PG, the Unified CCE Rogger, and the CVP Reporting Server1.
Option A is incorrect because PG Setup is a tool that is used to configure the peripheral gateways (PGs) in the main site, not the remote sites3. Option B is incorrect because Initialization Wizard is a tool that is used to initialize the PCCE deployment, not to add remote sites4. Option C is incorrect because SPOG interface is a term that refers to the Single Pane of Glass interface, which is a web-based interface that provides a unified view of the PCCE system status, not a tool to add remote sites5.
References:
1: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.6 (1) - Manage Remote Sites [Cisco Packaged Contact Center Enterprise] - Cisco
2: Troubleshooting Cisco Contact Center Enterprise (CCET) course, Module 1: PCCE Overview
3: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.6 (1) - Configure Peripheral Gateways [Cisco Packaged Contact Center Enterprise] - Cisco
4: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide Release 11.6 (1) - Initialize the Deployment [Cisco Packaged Contact Center Enterprise] - Cisco

NEW QUESTION # 34
How are remote sites added?

• A. PG Setup
• B. Websetup
• C. SPOG interface
• D. Initialization Wizard

Answer: D

Explanation:
Remote sites can be added by using the Initialization Wizard. The Initialization Wizard is a utility that is used to configure the Packaged CCE system, including adding remote sites and configuring the call routing scripts [1]. It is launched by running the pg_setup.exe program and then selecting the Add Remote Sites option. This will initiate a setup wizard that will guide you through the process of adding remote sites.
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5FE2CBD_00_pcce-features-guide-11-5.pdf
1. Cisco Packaged Contact Center Enterprise Features Guide Release ...
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_11_5_1/maintenance/Guide/PCCE_BK_P5F

NEW QUESTION # 35
How are microapps defined and configured using PCCE Web Administration Manager (S.P.O.G)?

• A. Desktop Settings -> Resources -> Call Variables Layout
• B. Call Settings-> IVR Settings->Network VRU Scripts
• C. Route Settings -> Sip Server Groups
• D. Route Settings -> Media Routing Domain

Answer: B

NEW QUESTION # 36
What are two roles of a Certificate Authority (CA) in a trusted third-party CA certificate? (Choose two.)

• A. to issue a CA signed Identity certificates
• B. to generate a new Certificate Signing Request (CSR)
• C. to provide domain validation certificate
• D. to import the root CA certificate to each component
• E. to provide validation of certificate requests

Answer: A,E

Explanation:
Explanation
A certificate authority (CA) is a trusted entity that issues digital certificates for websites and other entities.
CAs validate a website domain and, depending on the type of certificate, the ownership of the website, and then issue TLS/SSL certificates that are trusted by web browsers like Chrome, Safari and Firefox. Thus, CAs help keep the internet a safer place by verifying websites and other entities to enable more trust in online communications and transactions. Some of the roles of a CA in a trusted third-party CA certificate are:
To provide validation of certificate requests: A CA verifies the identity and authenticity of the certificate requester before issuing a certificate. The CA may use different methods of validation, such as domain validation, organization validation, or extended validation, depending on the type and level of assurance of the certificate. The CA may also check the revocation status of the certificate or the certificate chain to ensure that the certificate is not expired or revoked.
To issue a CA signed Identity certificates: A CA signs the certificate with its own private key, which attests to the validity and integrity of the certificate. The CA also provides the certificate with a serial number, a validity period, and other attributes. The CA signed certificate can be used by the certificate holder to prove its identity and establish secure connections with other parties.
References:
What is a CA? Certificate Authorities Explained
The Role of Certificate Authorities
The 5 most frequently Asked Questions about Certificate Authority (CA)

NEW QUESTION # 37
Which keytool command lists certificates in the cacerts file?

• A. keytool -list cacerts
• B. keytool -list -showinfo
• C. keytool -list -alias
• D. keytool -list -keystore cacerts

Answer: D

Explanation:
Explanation
The keytool command that lists certificates in the cacerts file is B: keytool -list -keystore cacerts. This command will display the aliases and fingerprints of all the certificates in the cacerts file, which is the default truststore for Java applications1. The cacerts file contains the root and intermediate certificates of various certificate authorities (CAs) that are trusted by Java2.
The other options are incorrect because:
A: keytool -list -showinfo is not a valid keytool command, as the -showinfo option does not exist. The closest option is -v or -verbose, which will display more details about each certificate, such as the owner, issuer, serial number, validity period, signature algorithm, and extensions1.
C: keytool -list cacerts is not a complete keytool command, as it is missing the -keystore option, which is required to specify the name or path of the keystore file to be listed. Without the -keystore option, the keytool command will assume the default keystore file, which is usually named .keystore in the user's home directory1.
D: keytool -list -alias is also not a complete keytool command, as it is missing the value of the -alias option, which is used to specify the alias of a particular entry in the keystore file to be listed. Without the value of the -alias option, the keytool command will display an error message, such as "keytool error: java.lang.Exception: Alias <alias> does not exist"1.
References:
1: keytool - Key and Certificate Management Tool 2: How to check a Certificate is in default cacerts 3: java - How to view and edit cacerts file? - Stack Overflow 4: HOW TO: Import or list certificates from Java cacerts file using ... 5: Keytool: List Certificate - Java Certs - ShellHacks

NEW QUESTION # 38
What is needed to execute a particular script that is configured using script explore for a specific time?

• A. Dialed Number mapped to a CallType and in turn mapped to a scheduled script
• B. Dialed Number with scheduled script
• C. Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
• D. Dialed Number mapped to a CallType

Answer: A

NEW QUESTION # 39
Which service must be restarted after modifying the Java Keystore on the CVP servers?

• A. Client license service
• B. Cisco CVP WebServicesManager
• C. Cisco CVP Call server
• D. Cisco CVP VXML server

Answer: B

Explanation:
The WebServicesManager is responsible for managing the secure communication between the CVP servers and the clients, and it requires a valid Java Keystore to function properly. Restarting the service after making changes to the Keystore ensures that the changes take effect. The other services listed (Cisco CVP Call server, Cisco CVP VXML server, and Client license service) are not related to the Java Keystore and do not require restarting after making changes to it.
References: [1] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85cfg_chapter_0101.html [2] https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/ccce85cfg/ccce85

NEW QUESTION # 40
What are the Active and Configured agent counts for the 2K deployment model?

• A. 2K / 8K
• B. 2K/4K
• C. 2K/10K
• D. 2K/12K

Answer: B

Explanation:
For the 2K deployment model, the Active and Configured agent counts are 2K/4K. This means that there are 2,000 Active agents and 4,000 Configured agents. The Active agents are those agents who are currently logged in and working on the system, while the Configured agents are those agents who have been set up on the system but are currently not logged in. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/unified_cca/10_5_1/ccuf_b_unified-cca-105-deployment/ccuf_b_unified-cca-105-deployment_chapter_01001.html

NEW QUESTION # 41
What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)

• A. VMware vSphere is optional
• B. VMware vSphere is required
• C. defined as Rule Based
• D. defined as Configuration Based
• E. VMware vCenter is required

Answer: C,D

Explanation:
The UCS Tested Reference Configuration (TRC) is a validated server configuration for running Unified Computing System (UCS) in a data center environment. It is defined as either Configuration Based or Rule Based, depending on the specific use case. Configuration Based defines the server configuration based on specific performance characteristics, while Rule Based defines the server configuration based on specific usage. VMware vCenter is required for either Configuration Based or Rule Based, while VMware vSphere is optional.

NEW QUESTION # 42
What defines the DialPlan on a Cisco Voice Gateway/CUBE?

• A. ATR
• B. Dial-Peers
• C. voice-class
• D. Voip voice

Answer: B

Explanation:
Explanation
Dial-peers are the configuration objects that define the dial plan on a Cisco Voice Gateway/CUBE. Dial-peers are used to match the incoming and outgoing calls based on the destination patterns, and to apply the dial-peer attributes, such as codec, digit manipulation, voice-class, and call routing. Dial-peers can be of different types, such as POTS (Plain Old Telephone Service), VoIP (Voice over IP), or VXML (Voice XML). ATR, voice-class, and Voip voice are not the objects that define the dial plan, but they are some of the attributes that can be applied to the dial-peers.
References: Configuring Voice Gateways, Dial Plan, Configuring a Dial Plan

NEW QUESTION # 43
Which three statements describe fails in the high availability of Cisco Unified Intelligent Contact Management central controller? (Choose three.)

• A. If ICM Logger side A fails, the impact of call processing is limited to ICM call router side A.
• B. If the private LAN fails, the Peripheral Gateways are used to help determine the active call router side of the duplex pair.
• C. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.
• D. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
• E. There is no impact on call processing during a Cisco Unified ICM Logger failure.
• F. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.

Answer: B,D,F

Explanation:
Explanation
Option A is correct because if one side of the ICM Logger fails, the other side can still receive historical data from both sides of the ICM Router. However, the failed side will not be able to receive any data until it is restored1.
Option B is correct because the Peripheral Gateways (PGs) are connected to both sides of the ICM Router through the private LAN and the visible network. If the private LAN fails, the PGs can use the visible network to communicate with the active ICM Router and determine which side is the master2.
Option D is correct because the ICM Router uses heartbeats to monitor the status of its duplex pair. If one side does not receive a heartbeat from the other side within a specified time interval, it assumes that the other side has failed and initiates a failover process3.
Option C is incorrect because if one side of the ICM Logger fails, the impact of call processing is not limited to the corresponding side of the ICM Router. The ICM Router can still process calls using the data from the surviving ICM Logger side1.
Option E is incorrect because there is some impact on call processing during an ICM Logger failure. For example, some historical reports may not be available, some configuration changes may not be replicated, and some call data may be lost4.
Option F is incorrect because during an ICM Router failover, calls in progress in Cisco Unified Customer Voice Portal (CVP) are not disconnected. The CVP uses the Survivable Remote Site Telephony (SRST) feature to maintain the calls until the failover is completed5.
References:
1: Troubleshooting Cisco Contact Center Enterprise (CCET), page 2-4
2: Troubleshooting Cisco Contact Center Enterprise (CCET), page 2-6
3: Troubleshooting Cisco Contact Center Enterprise (CCET), page 2-8
4: Troubleshooting Cisco Contact Center Enterprise (CCET), page 2-10
5: Troubleshooting Cisco Contact Center Enterprise (CCET), page 2-12

NEW QUESTION # 44
Which tool manages IIS certificates on the CCE servers?

• A. OPENSSL
• B. SSLUtil
• C. System CLI
• D. Keytool

Answer: B

Explanation:
This tool is used to create, import, and export certificates for use with IIS. It can also be used to view the certificate request, as well as to modify the certificate's friendly name and store name. This can be useful for managing IIS certificates on the CCE servers. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/security/8_5_1/csec_b_secure-deployment-guide-85/csec_b_secure-deployment-guide-85_chapter_010.html

NEW QUESTION # 45
Where are external voice DNs sourced from in a CCE Dial Plan?

• A. CVP
• B. CUBE
• C. VGW
• D. CUCM

Answer: D

Explanation:
External voice DNs are sourced from the Cisco Unified Communications Manager (CUCM) in a CCE Dial Plan. The CUCM is the primary source of all external voice DNs and is used to define the dial plan rules and to manage the routing of incoming and outgoing calls. The CUCM also stores the external voice DNs, which can then be used in the CCE Dial Plan to route incoming and outgoing calls. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucce/dial_plan_design/10_6_1/dpdf_b_dial-plan-design-106/dpdf_b_dial-plan-design-106_chapter_01.html

NEW QUESTION # 46
What are two tasks of a PCCE initialization under Unified CCE PG? (Choose two.)

• A. Downloads JTAPI from the Unified Communications Manager, but manually need to be installed in the Unified CCE PG.
• B. Creates the CUCM Peripheral Gateway (PG) with the CUCM PIM.
• C. Downloads JTAPI from the Unified Communications Manager and installs it on the Unified CCE PG.
• D. Creates just VRU PG; VRU PIMs need to be added manually.
• E. Creates the Media Routing PG (MR PG) with three MR PIMs.

Answer: D,E

NEW QUESTION # 47
Where can the readiness for the CCE deployment be verified?

• A. CCE Web Admin -> Infrastructure - Inventory
• B. CCE Web Admin -> Machines - inventory
• C. CCE Web Admin -> Deployment Settings - Inventory
• D. CCE Web Admin -inventory

Answer: C

Explanation:
Explanation
The readiness for the CCE deployment can be verified in the CCE Web Admin -> Infrastructure - Inventory page. This page shows the list of machines that are part of the CCE deployment, including their roles, IP addresses, hostnames, and status. The status indicates whether the machine is online, offline, or in maintenance mode. The inventory page also allows adding, editing, or deleting machines from the system inventory. To access the inventory page, follow these steps:
From your desktop, double-click the Unified CCE Tools icon, and then select Administration Tools.
Double-click the CCE Web Administration link.
In the Unified CCE Administration, navigate to Overview > Infrastructure Settings, click Inventory.
References :=
Web Based CCE Administration12
Cisco Packaged Contact Center Enterprise Administration and Configuration Guide3 CCE Web Administration, add AW to System Inventory4

NEW QUESTION # 48
Where should a trust relationship be established by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G)?

• A. IdS to IdP and IdP to IdS
• B. IdP to IdS
• C. IdS to IdP
• D. IdS to IdP and IdP to Active Directory (AD)

Answer: A

Explanation:
Explanation
Cisco Identity Service (IdS) is a component of Cisco Unified Contact Center Enterprise (CCE) that enables single sign-on (SSO) for users to access various CCE applications, such as Finesse, Unified Intelligence Center, and ECE1. IdS acts as a service provider (SP) that delegates the authentication process to an external identity provider (IdP), such as Active Directory Federation Services (AD FS), PingFederate, or Okta2.
To configure the Cisco IdS using PCCE Web Administration Manager (S.P.O.G), a trust relationship must be established by downloading and exchanging a metadata file between the IdS and the IdP. This means that both the IdS and the IdP must have each other's metadata file imported into their configuration, so that they can exchange information such as the entity ID, the endpoints, the certificates, and the SSO protocol3. Therefore, the correct answer is B: IdS to IdP and IdP to IdS.
The other options are incorrect because:
A: IdS to IdP is only half of the trust relationship, as the IdP also needs to have the IdS metadata file imported.
C: IdP to IdS is also only half of the trust relationship, as the IdS also needs to have the IdP metadata file imported.
D: IdS to IdP and IdP to Active Directory (AD) is not a valid option, as the IdP does not need to exchange a metadata file with AD. The IdP can use AD as a user directory, but it does not need to establish a trust relationship with it for SSO purposes4.
References:
1: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1) - Configure Cisco Identity Service 2: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1) - Configure Single Sign-On 3: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1) - Configure Identity Provider 4: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0(1) - Configure Active Directory

NEW QUESTION # 49
What is the URL for the VOS O/S admin page?

• A. https://<FQDN>:8443/osadmin
• B. https://<FODN>:80/cmplatform
• C. https://<FQDN>:8443/cmplatform
• D. https://<FQDN>:8443/vosplatform

Answer: A

Explanation:
Explanation
The URL for the VOS O/S admin page is https://<FQDN>:8443/osadmin. VOS O/S admin is a web-based tool that allows you to perform various administrative tasks on the Unified CCE servers, such as managing users, certificates, services, network settings, backups, and upgrades. VOS O/S admin requires the fully qualified domain name (FQDN) of the server and the port number 8443 to access the login page. The other options are not valid URLs for the VOS O/S admin page12. References: Cisco Unified Contact Center Enterprise Installation and Upgrade Guide, Release 12.5(1)1, Cisco Unified Contact Center Enterprise Administration Guide, Release 12.5(1)2.

NEW QUESTION # 50
What are two functions of a SIP Proxy Server? (Choose two.)

• A. handles box-to-box redundancy
• B. connects to Call Router
• C. helps to centralize the administration and call control
• D. centralizes dial plans
• E. load balancer for HTTP and SIP

Answer: C,D

Explanation:
Explanation
A SIP proxy server is a component of a SIP network that handles the setup and termination of calls between SIP devices. It also performs functions such as registration, authorization, network access control, and network security. Some of the functions of a SIP proxy server are:
Centralizes dial plans: A SIP proxy server can centralize the dial plans for a SIP network, meaning that it can translate and route calls based on a unified set of rules and policies. This simplifies the administration and management of the SIP network and ensures consistent call routing across different devices and locations.
Helps to centralize the administration and call control: A SIP proxy server can also help to centralize the administration and call control of a SIP network, meaning that it can provide a single point of contact and configuration for all the SIP devices and endpoints. This reduces the complexity and overhead of maintaining multiple SIP servers and devices and allows for easier monitoring and troubleshooting of the SIP network.
References:
1: What Is a SIP Proxy? How Does a SIP Server Work? - Nextiva
2: What is a SIP Proxy Server and How Does It Work? - ULTATEL Blog
3: What is SIP proxy? | Webopedia
4: Definition of SIP proxy | PCMag
5: All About SIP Proxy: What is a SIP Server? | TelNet Worldwide

NEW QUESTION # 51
What are two considerations for Active Directory (AD)? (Choose two.)

• A. supports multi-domain, single AD Forest topology
• B. global catalogs are required at each AD site
• C. Read-Only Domain Controllers (RODC) are supported
• D. Remote Access Control is available for software
• E. user interface available

Answer: A,C

Explanation:
Explanation
Active Directory (AD) is a directory service that provides centralized authentication, authorization, and management of users, computers, and resources in a network. AD is based on a hierarchical structure of domains, trees, and forests, where each domain represents a logical administrative unit with its own security policies and replication scope. AD also supports site topology, which defines the physical structure of the network based on locations and network links. Some of the considerations for AD are:
Read-Only Domain Controllers (RODC) are supported. An RODC is a domain controller that hosts a read-only copy of the AD database and does not accept any changes from clients. RODCs are useful for improving security and performance in remote or branch offices that have unreliable or slow network connections to the main office. RODCs can also cache credentials for specific users and groups, and provide local authentication services without exposing the entire AD database12.
Supports multi-domain, single AD Forest topology. A forest is a collection of one or more AD domains that share a common schema, configuration, and global catalog. A forest can have multiple domains that are organized in a tree structure, where each domain has a trust relationship with its parent domain. A multi-domain, single forest topology allows for administrative autonomy, scalability, and flexibility in managing different domains within the same organization. For example, a company can have separate domains for different regions, departments, or business units, and still share common resources and services across the forest34.
References:
What is a Read-Only Domain Controller?
Read-Only Domain Controller (RODC) Best Practices
Designing the Site Topology
Active Directory Domain Services Overview

NEW QUESTION # 52
What are two components of Cisco VOS? (Choose two.)

• A. CCE
• B. ECE
• C. Finesse
• D. CVP
• E. CUIC

Answer: A,D

Explanation:
Cisco VOS (Virtualized Operating System) is a cloud-based platform that enables service providers to deliver real-time voice, video, and data services to their customers. The two core components of Cisco VOS are Cisco CCE (Customer Care Environment) and Cisco CVP (Customer Voice Portal). CCE is a cloud-based contact center solution that provides organizations with the ability to manage customer interactions and deliver personalized experiences. CVP is a cloud-based voice portal that enables organizations to create automated customer service experiences. Finesse, CUIC, and ECE are not components of Cisco VOS.

NEW QUESTION # 53
How is a call assigned to a call type in the PCCE system?

• A. when a call-routing script hits the first Queue to Skill Group node
• B. when the call is first post-routed from Cisco Unified Customer Voice Portal
• C. when the call is routed to an agent
• D. when the call terminates, and data is written to the Cisco TCD table

Answer: D

NEW QUESTION # 54
What are two functions of the Cisco CiscoCertUtil tool? (Choose two.)

• A. generates self-signed certificates in the PEM format, which is an X509 extension
• B. generates certificate signing requests (CSR)
• C. creates a log file pertaining to the operations that it performs for troubleshooting
• D. is supported on servers running Linux Server
• E. validates any certificate

Answer: B,C

Explanation:
Explanation
The CiscoCertUtil tool is a utility that helps you manage certificates on any Contact Center Enterprise machine for machine-to-machine secure communication across components. Some of the functions of the CiscoCertUtil tool are:
It generates certificate signing requests (CSR) that can be submitted to a certificate authority (CA) for obtaining CA-signed certificates. A CSR is a message sent from an applicant to a CA in order to apply for a digital identity certificate. It usually contains the public key for which the certificate should be issued, identifying information (such as a domain name) and integrity protection (such as a digital signature).
It generates self-signed certificates in the PFX format, which is a binary format for storing the server certificate, any intermediate certificates, and the private key in one encryptable file. PFX is an acronym for Personal Information Exchange. PFX files are typically used on Windows machines to import and export certificates and private keys.
It creates a log file pertaining to the operations that it performs for troubleshooting. The log file is located in the <ICMInstallDrive>\icm\bin\CiscoCertUtil.log folder. The log file contains information such as the date and time of the operation, the command executed, the parameters used, the status of the operation, and any error messages.
It validates any certificate that is installed on the machine. It checks the validity period, the signature, the trust chain, and the revocation status of the certificate. It also displays the certificate details such as the subject, the issuer, the serial number, the thumbprint, and the public key.
References:
Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.6(1) - Certificate Management for Secured Connections Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2) - Certificate Management for Secured Connections Security Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.0(1) - Certificate Management for Secured Connections

NEW QUESTION # 55
What is the URL for the VOS O/S admin page?

• A. https://<FQDN>:8443/osadmin
• B. https://<FODN>:80/cmplatform
• C. https://<FQDN>:8443/cmplatform
• D. https://<FQDN>:8443/vosplatform

Answer: A

Explanation:
The URL for the VOS O/S admin page is https://<FQDN>:8443/osadmin. This page allows administrators to manage the VOS operating system, including viewing logs, managing users and groups, and managing system settings. It is also possible to access the VOS platform administration page from this page, as well as access the VOS REST API. Reference: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/vos/admin/admin_reference/vos_admin_reference_chapter_01001.html

NEW QUESTION # 56
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