[Jan-2022] Genesys GCP-GC-IMP Exam Practice Test Questions - ITexamReview
Updated Certification Exam GCP-GC-IMP Dumps - Practice Test Questions
NEW QUESTION 23
What are the ways that you can place a call through Genesys Cloud? (Choose two.)
- A. Use the Call History.
- B. Use the built-in Dialpad.
- C. Use the Make Call button.
- D. Use the .NET Client.
Answer: A,B
NEW QUESTION 24
Which feature is used to share a document of size 1 GB size through chat?
- A. Workspace sharable link
- B. Add web links
- C. Drag and Drop
- D. Attach Button
Answer: A
NEW QUESTION 25
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
- A. Genesys Cloud 1
- B. Genesys Cloud 4
- C. Genesys Cloud 3
- D. Genesys Cloud 2
Answer: C
NEW QUESTION 26
What is the maximum file size that a user can upload into Genesys Cloud Documents?
- A. 2 GB
- B. 10 MB
- C. 100 MB
- D. No Limit
Answer: A
NEW QUESTION 27
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT .
- A. Create a Site
- B. Configure the Edge Connectors
- C. Associate the network interface
- D. Create an Edge Group
- E. Assign the Edge to a Site
- F. Authenticate the Edge
- G. Configure a trunk
Answer: B
NEW QUESTION 28
Where do you configure the Auto Invite setting to send email invites automatically when users are added?
- A. Admin > Account Settings > Organization Settings
- B. Admin > Account Settings > Organization
- C. Admin > Account Settings > Organization Settings > Settings
Answer: C
NEW QUESTION 29
Which button would you click to mute yourself when on a call?
- A. Microphone
- B. Drop-down arrow
- C. Vertical bars
- D. Dialpad
- E. Phone with down arrow
Answer: A
NEW QUESTION 30
Which protocol is used for transporting Digitized Audio?
- A. RTP
- B. SIP
- C. TCP
- D. UDP
Answer: B
NEW QUESTION 31
You want each group to have a place where they can upload, organize, and share documents and files. Which setting would you click to configure this behavior?
- A. Workspaces
- B. People
- C. Queues
- D. Groups
Answer: B
NEW QUESTION 32
When creating an external trunk, what protocol(s) can be selected? (Choose three.)
- A. SIP
- B. TCP
- C. UDP
- D. TLS
- E. The default protocol
Answer: B,C,D
NEW QUESTION 33
What additional functionality does Communicate brings to Genesys Cloud?
- A. Knowledge base features, such as FAQs and Communities.
- B. Call center features such as ACD and scripting.
- C. Directory capabilities, such as advanced search, profiles, and keyword searching.
- D. Unified Communications features, such as telephony, unified messaging, voice conferencing, and auto- attendant.
Answer: D
NEW QUESTION 34
Where can you add the preconfigured settings of the phones?
- A. Admin > Telephony > Phone Management > Phones
- B. Admin > Telephony > Phone Management > Calls
- C. Admin > Telephony > Phone Management > Base Settings
Answer: B
NEW QUESTION 35
Which of the following statements are true? (Choose two.)
- A. Media capture logs can be read only with the support of customer care.
- B. You can view protocol capture logs but not media capture logs.
- C. You cannot view either type of log file.
- D. You can view both protocol and media capture logs.
Answer: A,D
NEW QUESTION 36
All of the following are steps that must be completed to configure an Edge appliance. EXCEPT.
- A. Create a Site
- B. Configure the Edge Connectors
- C. Associate the network interface
- D. Create an Edge Group
- E. Assign the Edge to a Site
- F. Configure a trunk
- G. Authenticate the Edge
Answer: F
NEW QUESTION 37
What are two methods for creating a conference call in Genesys Cloud?
- A. Have all attendees call you. When all calls are active, click the Start Conference button.
- B. Click the Conference button in Genesys Cloud's directory then enter the names or phone numbers of the attendees
- C. With multiple active calls, click and drag an unselected call onto the previously selected call details.
- D. Click the Calls icon, expand the Dialpad, then enter the names or phone numbers of the attendees in the search area and click Start Conference.
Answer: D
NEW QUESTION 38
What should you do when a user leaves your organization to maintain high levels of security in the Genesys Cloud product suite?
- A. Set the user to Inactive for 30 days, then delete the user account.
- B. Rename the user account.
- C. Reset the user's password.
- D. Create a role for former users and add the user to that role.
Answer: C
NEW QUESTION 39
......
Updated Verified GCP-GC-IMP dumps Q&As - Pass Guarantee or Full Refund: https://www.itexamreview.com/GCP-GC-IMP-exam-dumps.html
GCP-GC-IMP PDF Questions and Testing Engine With 52 Questions: https://drive.google.com/open?id=10tw8flX_5I1sfe8El63lmepOHJgcUIEs
