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ISQI CPUX-F Exam Syllabus Topics:
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NEW QUESTION 14
Which one of the following statements best characterises a usability test?
- A. A moderated, problem-oriented discussion between representative users
- B. Representative users are observed while they solve representative, given tasks using the interactive system
- C. Representative users evaluate the interactive system using a questionnaire
- D. An expert carefully evaluates the interactive system to uncover usability problems
- E. Representative users are asked to give their opinion about the interactive system
- F. Representative users test the interactive system in order to find faults and defects
Answer: B
Explanation:
Explanation
Usability tests may occur at any time during the human-centred design process, from early analysis through interactive system delivery and beyond. Usability tests may be based on paper sketches or display mock-ups, as well as on interactive systems under design and completed interactive systems.
A usability evaluation that involves representative users performing specific tasks with the interactive system to enable identification and analysis of usability problems, or the measurement of effectiveness, efficiency, and user satisfaction.
NEW QUESTION 15
Pick which are subtasks:
- A. Log in to a car rental website
- B. Cancel a car rental reservation
- C. Book a flight
- D. Enter the password
- E. Rent a car
- F. Register on a car rental website
Answer: B,F
Explanation:
Explanation
A subtask does not in itself achieve a goal from the user's point of view but is a necessary decision or action to reach the user's goals.
NEW QUESTION 16
Which one of the following best describes the purpose of a storyboard?
- A. To communicate important information about users gathered during observation and interviews to interested stakeholders in a popular and efficient way
- B. To gather information about users, goals, tasks, resources and environments - that is, how things are currently done
- C. To identify where encounters between the user and the interactive system happen
- D. To guide usability test participants who get stuck during a usability test
- E. To obtain a deep understanding of the context of use, user needs and user requirements
- F. To provide a very early tangible basis for discussions about what the future interactive system could be like for the user, before prototypes are constructed
Answer: F
NEW QUESTION 17
The stage FIRST SKETCHES involves - choose four:
- A. Low-fidelity prototype
- B. Storyboards
- C. Information architecture
- D. Wireframe
- E. Style guide
- F. Navigation structure
Answer: A,C,D,F
Explanation:
Explanation
The purpose of "Design: produce design solutions to meet user requirements" is to convert user needs and user requirements into a working interactive system - that is, a design solution. Deliverables from the analysis of the context of use, such as user groups, as-is scenarios and personas are also used. The conversion considers dialogue principles, heuristics, style guides and design concepts like affordance and mental models as described in section 6.1. Design patterns are existing design solutions that have been shown to work for users and can therefore be reused in the designs of new interactive systems.
The approach is iterative as indicated by the following diagram:
NEW QUESTION 18
The stage REFINED DESIGN involves- choose three:
- A. Navigation structure
- B. User journey maps
- C. Use scenarios
- D. Visual design
- E. Style guide
- F. High-fidelity prototype
Answer: D,E,F
NEW QUESTION 19
What are qualitative user requirements?
- A. Qualitative user requirements set measurable goals for usability and user experience.
- B. Qualitative user requirements set measurable design on quantitative user requirements
- C. Qualitative user requirements address the way in which the system is designed
- D. Qualitative user requirements address the way in which the interactive system is used to arrive at a user goal
- E. Qualitative user requirements qualify the need for the user requirement in question
- F. Qualitative user requirements provide a basis for the design of the interactive system and can be verified by evaluating the interactive system.
Answer: D,F
NEW QUESTION 20
The stage EARLY DESIGN involves converting user needs and user requirements into - choose three:
- A. Storyboards
- B. Use scenarios
- C. Style guide
- D. Wireframe
- E. Low-fidelity prototype
- F. User journey maps
Answer: A,B,F
NEW QUESTION 21
Which one of the following statements does NOT illustrate an important principle for the human-centred design of a new e-commerce website?
- A. ''The results of the most recent usability test showed that we haven't fully understood the user needs, so we need to interview more users"
- B. "The design also addresses what happens before and after users use the new website, for example, promotional ads in other media, and emails that users receive after completing a purchase71
- C. "We include users throughout our design process"
- D. "During interviews, prospective users came up with suggestions for all kinds of interesting features for the new website. Whenever this happened, we gathered feedback on those suggestions from other users"
- E. "We include management throughout our design process and ask them to approve the needs of our users"
- F. "We continue to do usability evaluation until user requirements have been met"
Answer: E
NEW QUESTION 22
Which one of the following must be included in a human-centred design process?
- A. Analysis of competitors' products to understand potential pitfalls
- B. A clear commitment from management to usability and human-centred design
- C. Exact timelines for usability milestones so progress can be monitored
- D. Regular demonstrations to users of the evolving interactive system
- E. Involvement of users throughout the design process
- F. An interest from management in innovation
Answer: E
Explanation:
Explanation
Human-centred design is an approach to design that aims to make interactive systems more usable by focusing on the use of the interactive system and applying usability knowledge and methods. Human-centred design is based upon an explicit understanding of users, goals, tasks, resources and environments. Users are involved throughout the design. The design is driven and refined by usability evaluation. The process is iterative - that is, it continues until the user requirements are met. The design addresses the whole user experience (UX).
Human-centred design means planning for iterations, getting user feedback as early and as often as possible. It is perfectly acceptable to run through the iterations often with lightweight UX deliverables, for example in agile development.
An approach to design that aims to make interactive systems more usable by focusing on the use of the interactive system and applying human factors, ergonomics and usability knowledge and methods. Notes: 1.
The concept "human-centred design" is used instead of "user-centred design" to emphasise the need to consider additional stakeholders who may not be users. 2. Feedback from users through usability evaluation is a critical source of information in human-centred design.
NEW QUESTION 23
Which two of the following statements about user needs are correct?
- A. User needs are always expressed from the user's point of view
- B. User needs are used to write good error messages
- C. User needs for a user group may differ from user needs for another user group with the same context of use
- D. User needs are identical to user goals
- E. User needs are part of the information architecture
- F. User needs are always quantified
Answer: C
Explanation:
Explanation
The context of use is described in user group profiles and personas (who are the users), as-is scenarios (how do users currently do tasks), task models (details about what the tasks are) and user journey maps (how users interact with the interactive system and the organisation providing it).
A user group profile is a generalised description of a collection of users with the same or similar personal characteristics and context of use related to the interactive system.
A persona is a description of a fictitious but realistic user and what he or she intends to do when using the interactive system.
An as-is scenario is a narrative text description of the procedure a specific user currently follows to complete one or more tasks, A task model is a list of subtasks for each task which the user has to complete to reach their goals. Task models help the design team to design the right solution for each task. User journey maps provide an overview of the touchpoints where users interact with the interactive system and the organisation providing the interactive system. They help stakeholders and user experience professionals understand and optimise the user experience.
The main purpose of personas and as-is scenarios is to identify user needs and make it easier for designers, developers and other stakeholders to understand who the users are, what they do, what their obstacles are, and to facilitate discussions within the design team.
NEW QUESTION 24
Fill in the blanks:
During a contextual interview, the interviewer treats the interviewee as the while the interviewer is the humble________ (__________model).
Answer:
Explanation:
master-apprentice
Explanation
Interviews should focus on gathering information about the current context of use rather than the interactive system itself. They should be done contextually. A contextual interview takes place at the location where the user's interaction with the interactive system usually takes place, for example the user's workplace, their home or in a shop. An ordinary interview takes place in a neutral environment, for example in a meeting room.
During a contextual interview, the interviewer treats the interviewee as the master while the interviewer is the humble apprentice (master-apprentice model). The interviewer asks because they sincerely want to learn -not because they want to demonstrate their knowledge. The interviewer should use open and neutral interview questions rather than closed and leading questions to avoid biasing the interviewee.
The interviewer should rely on an interview checklist to ensure that all relevant topics are addressed, rather than using it to control or steer the interview.
The outcome of this activity is a description of the context of use. The context of use has five components:
Users (people who interact with the interactive system), Goals (what users want to achieve), Tasks (what users do to achieve their goals), Environment (where the interaction takes place), and Resources (the means required to perform the task).
NEW QUESTION 25
Which one of the following statements best describes a user group?
- A. Agroup of participants in a usability test whose personal characteristics and context of use with respect to the interactive system are similar or identical
- B. A description of a group of users and what they want to do when using the interactive system
- C. A description of a fictitious but realistic group of users and what they intend to do when using an interactive system
- D. A group of users whose personal characteristics and context of use with respect to the interactive system are similar or identical
- E. A collection of personas whose personal characteristics and context of use with respect to the interactive system are similar or identical
- F. Agroup of participants in a focus group whose personal characteristics and context of use with respect to the interactive system are similar or identical
Answer: D
NEW QUESTION 26
Fill in the blanks:
The purpose of__________ is to serve as a helpful intermediate step in the transformation of the context of use information into comprehensive__________.
Answer:
Explanation:
user needs, user requirements
NEW QUESTION 27
What is the information architecture?
- A. The information architecture is the naming and structuring of the information that is accessible to users
- B. The logical organisation of the units of displayed information that comprise the user interface
- C. A low-cost, simple illustration of a design or concept used to gather feedback from users and other stakeholders during the early stages of design.
- D. A sequence of visual frames illustrating the interplay between a user and an envisioned interactive system.
- E. A representation of all or part of an interactive system that, although limited in some way, can be used for analysis, design and usability evaluation.
- F. A narrative text description that describes an intended usage situation with the interactive system under development.
Answer: A
NEW QUESTION 28
"The level of understanding and implementation of a systematic human-centred design process within an organisation" is:
- A. Satisfaction
- B. LeanUX
- C. Usability Maturity
- D. Effectiveness
- E. Accessibility
- F. Humancentred design
Answer: C
NEW QUESTION 29
Which one best describes a "Pre-session interview?
- A. An activity in a usability test session where the usability test participant answers questions about their background and previous experience with the interactive system and related interactive systems.
- B. Shows a difficulty in using the user interface that affects the ability of the user to achieve their goals effectively, or efficiently, or with satisfaction.
- C. The first activity in an interview or a usability test session where the usability test participant is informed about the purpose of the interview or usability test and what their role and contribution will be
- D. An activity in a usability test session where the usability test participant answers questions about their user experience and general impression of the interactive system.
- E. Used as a measure of usability findings from a usability test to indicate the impact and criticality on the user experience and the consequences.
- F. Reports the results of a usability test, a usability inspection or a user survey
Answer: A
NEW QUESTION 30
Fill in the blank:
A Usability evaluation report is a document reporting the results of a usability test, a_________ or a user survey.
Answer:
Explanation:
1. usability inspection
Explanation
Usability evaluation
A process through which information about the usability of an interactive system is gathered in order to improve the interactive system (known as formative usability evaluation) or to assess the merit or worth of an interactive system (known as summative usability evaluation).
Note:
1. Usability evaluation is a common term for
a. Usability test;
b. User survey;
c. Usability inspection.
NEW QUESTION 31
Fill in the blank:
Observation is a method for gathering_________ relating to user needs in which an observer watches users who carry out tasks that are related to the interactive system.
Answer:
Explanation:
1. contextual information
NEW QUESTION 32
Sandra and her team have created a web-based office suite. Tanya and her team have usability tested the office suite.
Which two of Tanya's usability findings below relate to the dialogue principle, "Error tolerance"?
- A. Test participants had problems locating the search function because the icon is unobtrusive and hidden
- B. Help is written in a small font that is difficult to read for people whose eyesight is not perfect
- C. The icons used in the office suite are easily understood by users
- D. Most error messages are not constructive
- E. Test participants liked the fact that "undo" is available
- F. Certain characteristics of the user interface can be adjusted by the user, for example, colour, text size, and contrast
Answer: B,D
NEW QUESTION 33
Which one of the following terms best characterises the drawing below?
- A. Use scenario O
- B. Wireframe
- C. Design pattern
- D. Style guide
- E. Storyboard
- F. Persona
Answer: B
Explanation:
Explanation
The drawing cannot be a design pattern as suggested by answer A.
According to the Glossary, a design pattern "describes a design problem, a solution, and where this solution has been found to work". The question does not contain a description of a design problem.
NEW QUESTION 34
8. Gerry works in a bank. One of his responsibilities is to check the amount of cash in the cash machine and reload it to the required level. He does this each morning and on Friday afternoons, in preparation for the weekend. Which one of the following best describes Gerry?
- A. A primary user of the cash machine
- B. A user of the cash machine who is not a stakeholder
- C. A secondary user of the cash machine
- D. A stakeholder in the cash machine who is not a user
- E. Not a user of the cash machine since he does not withdraw money
- F. An indirect user of the cash machine
Answer: E
Explanation:
Explanation
Primary user
A user who uses the interactive system for its intended purpose.
Examples of primary users:
1. A bank customer who uses a cash dispenser to withdraw money is a primary user of the cash dispenser.
2. A call centre operative who uses a reservation system to reserve cars for customers is a primary user of the reservation system.
Secondary user
A user who carries out support tasks with the interactive system, for example to maintain it or to train primary users.
Note: 1.
Secondary users - in particular maintenance staff - typically interact with a different user interface than primary users. This user interface also requires context analysis and specification of user requirements to be usable.
Examples of secondary users:
1. A user who prints a document on a printer is a primary user of the printer. When the same user a moment later changes the ink on the printer, he or she is a secondary user of the printer.
2. A bank employee who restocks a cash dispenser with cash is a secondary user of the cash dispenser.
3. A trainer who teaches a call centre operative how to use a car reservation system is a secondary user of the reservation system.
Indirect user
A user who uses the output of the interactive system, but who does not interact directly with the interactive system.
Examples of indirect users:
1. A bank customer who receives a paper or electronic statement is an indirect user of the bank's computer system.
2. A customer who contacts the call centre to reserve a car is an indirect user of the computer system used by the call centre operative to make the reservation
NEW QUESTION 35
Which one of the terms below best characterises the following description?
Elena Montgomery, Human Resources Coordinator, Fluid Pharmaceuticals
Elena is 35 years old. She shares an apartment with her boyfriend of 4 years - they have no children. Her favourite pastimes are dancing tango and preparing wonderful tapas. She speaks conversational Spanish.
Elena spends most of her day processing forms that are needed to hire, transfer, or discharge employees in the Marketing department. If something is incomplete or unclear, she takes the time she needs to find the answer.
She is an expert in all relevant forms and procedures.
Elena's goals: Advance in HR, excellence through accuracy; helpfulness; do not fall behind.
- A. User group profile
- B. As-is scenario
- C. Persona
- D. Use scenario
- E. Prototype
- F. User group
Answer: C
Explanation:
Explanation
The context of use is described in user group profiles and personas (who are the users), as-is scenarios (how do users currently do tasks), task models (details about what the tasks are) and user journey maps (how users interact with the interactive system and the organisation providing it).
A user group profile is a generalised description of a collection of users with the same or similar personal characteristics and context of use related to the interactive system.
A persona is a description of a fictitious but realistic user and what he or she intends to do when using the interactive system.
An as-is scenario is a narrative text description of the procedure a specific user currently follows to complete one or more tasks, A task model is a list of subtasks for each task which the user has to complete to reach their goals. Task models help the design team to design the right solution for each task. User journey maps provide an overview of the touchpoints where users interact with the interactive system and the organisation providing the interactive system. They help stakeholders and user experience professionals understand and optimise the user experience.
A user group profile is a generalised description of a collection of users with the same or similar personal characteristics and context of use related to the interactive system.
A persona is a description of a fictitious but realistic user and what he or she intends to do when using the interactive system.
The main purpose of personas and as-is scenarios is to identify user needs and make it easier for designers, developers and other stakeholders to understand who the users are, what they do, what their obstacles are, and to facilitate discussions within the design team.
NEW QUESTION 36
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