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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. A Mac Pro sometimes becomes unresponsive and the cursor freezes on the display when running an application. You have verified the symptom, and have already attempted to force the application to quit, but the computer remains unresponsive. What should you try next?

A) Disconnect the power cord and the backup battery for several minutes to reset the SMC.
B) Hold the mouse button down for several seconds to regain cursor control.
C) Hold the eject button down for several seconds to reset the application.
D) Press the power button for several seconds to try shutting the computer down.

2. A customer states that he has never been able to burn DVD's with his Mac mini yet his friend has an identical- looking Mac mini that can burn DVD's. You have verified that the customer's Mac mini has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X. The Mac mini has no other problems.
What is the probable cause of this issue?

A) The Mac mini requires a firmware update.
B) The Mac mini requires more RAM.
C) The Combo drive is not capable of burning DVD's.
D) The Mac mini optical drive is malfunctioning.

3. To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?

A) Start up from a known-good startup disc.
B) Verify the hard disk with Disk First Aid.
C) Reinstall the appropriate Mac OS.
D) Replace the built-in display.

4. Which key do you use to start Apple Hardware Test on an Intel Mac?

A) N
B) T
C) D
D) C

5. Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO

A) The cursor is frozen and the system is unresponsive.
B) You can't connect to the Internet
C) The power button or power indicator lights up
D) You may hear fan or drive noise
E) You don't hear a startup chime

Solutions: