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Avaya 3000-2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer currently runs a dedicated TFTP server on their network and does not want the Manager Application TFTP interfering with all of the other requests. How can this be disabled within the Manager application?

A) File > Preferences > Preferences Tab > Uncheck Enable BootP and TFTP Server
B) File > Preferences > Discovery Tab > Uncheck Enable BootP and TFTP Server
C) File > Advanced > Discovery > Uncheck Enable TFTP Server
D) File > Advanced > Change Mode > Disable TFTP Server

2. A company just added another hunt group called Sales with several IP phone users as members of the hunt group. All incoming calls go to the day time auto attendant in VoiceMail Pro called DayA A . Incoming calls are starting to have problems with transfers within VoiceMail Pro. When creating a case with Avaya Support, what information should be gathered?

A) Provide Avaya with debugview trace, monitor trace, latest configuration, and detailed description of the issue.
B) Provide Avaya with voicemail call flow database, detailed description of the issue, latest configuration, hardware platform, and version of code.
C) Provide Avaya with hardware platform and version of code, monitor trace, and description of the issue.
D) Provide Avaya with voicemail call flow database, debugview trace, latest configuration, monitor trace, and a detailed description of the issue.

3. Which function does the Primary Site Specific Option Number (SSON) perform in the IP Office?

A) This sets the DiffServ Code Point (DSCP) setting applied to VoIP calls
B) This is part of the DHCP request for 4600 Series and 5600 Series IP phones.
C) This sets the ports used by the IP Office for the Real Time Protocol (RTP).
D) This sets the DiffServ Settings for the Quality of Service mechanism (QoS) for VoIP calls.

4. After adding a dual PRI card into an existing IP Office 500 and rebooting, the SIP lines have disappeared from the configuration. What caused this happen?

A) The SIP lines had a Line ID of 15.
B) The dual PRI Card was installed into slot one of the IP Office 500. Slot one is reserved for single PRI cards.
C) The "SIP Trunks Enable" tab on LAN 2, the VoIP Tab was unchecked.
D) The new PRI channels took all existing SIP Trunk Licenses.
E) The SIP lines had the SIP URI tab deleted.

5. A customer has an IP500 with a single PRI on their system for inbound and outbound calls. They report they are losing calls intermittently during the day. Which two applications can be used to capture the problem? (Choose two.)

A) System Monitor
B) Call Status
C) Phone Manager
D) Manager TFTP log
E) System Status

Solutions: