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Nokia SDM Certification - PS NSOP Sample Questions:

1. How would you handle performance problems related to RAN frequency planning in a project where customer is responsible for Network Planning?

A) Request an NSN NPO Solution Consultant to meet the customer for evaluating a potential up selling opportunity.
B) Request Field Ops teams to go to the field, make test calls and help the customer to identify where the problem is MOST critical.
C) Do nothing, the performance problems are customer's responsibility in this case.
D) Request NPO resources and start troubleshooting.

2. Can the Lead Network Operations Business Manager start operational delivery after the baseline shows an expected 30% negative gross margin?

A) Yes. If the Cost Baseline is in line with the Business Case.
B) Only after the Cost Baseline is approved according to the required approval levels in the Region.
C) No. Maximum accepted negative gross margin is 10%.
D) Yes. NSN needs to fulfill its obligations and execute operational service delivery anyway.

3. Which statements correctly describes Third Party Management?

A) Managing essential contracts on behalf of the customer in order to provide the outsourced service delivery scope of services or to fully novate them.
B) Managing contracts where they are essential with partner organizations in order to provide outsourced service delivery to the customer.
C) Managing contracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.
D) Managing contracts and subcontracts undertaken with partner organizations in order to provide outsourced service delivery to the customer.

4. During the middle of the night you have learnt that the only way to get a priority site back on air is to take one of the following actions, all of which should allow the SLA to be met. Which option BEST meets both NSN and the customers interests?

A) Take a part from a site undergoing site acceptance.
B) Send the 'On Call' engineer to collect & deliver the spare part from another region.
C) Arrange for a taxi to deliver the spare from another region.
D) Take a part from a site under a lower priority.

5. According to the 'Service Level Framework' of the Operations Model, which of these descriptions MOST accurately describes the key components of a Service Level Agreement?

A) A formal negotiated agreement (contract) between the supplier of a service and the receiver of the service. It defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.
B) A formal agreement between different service entities and the receiver of the service. It defines incentives, penalties and legal clauses.
C) SLA define the list of services that are part of the agreement. That list includes: technology services, delivery conditions and time schedules.
D) SLA is an service supplier internal agreement between different service delivery entities. It defines the Quality of Service, priorities and responsibilities and performance metrics.

Solutions: