CIPS L5M9 : Operations Management

Exam Code: L5M9

Exam Name: Operations Management

Updated: Sep 18, 2026

Q & A: 124 Questions and Answers

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CIPS L5M9 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Operational Risk, Sustainability and Ethics	15-20%	- Identifying, assessing and mitigating operational risks - ESG considerations in operational design and delivery - Ethical and responsible operations management - Sustainable operations: green practices, circular economy
Topic 2: Principles of Operations Management	15-20%	- Linkages between operations, procurement and supply chain - Definition, scope and role of operations management - Operations strategy alignment with organizational goals - Value creation, efficiency and effectiveness - Input-transformation-output model
Topic 3: Process Design, Planning and Improvement	20-25%	- Process mapping, workflow and design principles - Forecasting, scheduling and inventory management - Capacity planning, demand management and resource allocation - Benchmarking and process optimization - Continuous improvement methodologies: Kaizen, Six Sigma, Lean, BPR
Topic 4: Lean, Agile and Responsive Operations	15-20%	- Application in manufacturing, service and public sectors - Comparison and integration of lean and agile - Agile approaches: flexibility, responsiveness and speed - Lean principles: waste elimination, value stream mapping
Topic 5: Quality Management and Performance Measurement	15-20%	- Measuring efficiency, productivity and customer satisfaction - Key Performance Indicators (KPIs) for operations - Quality control, assurance and improvement tools - Total Quality Management (TQM) concepts and application - Quality standards: ISO 9000 series and related frameworks

CIPS Operations Management Sample Questions:

Question #1

The operating process which ensures projects are completed according to customers' specifications is known as what?

A. procurement
B. process selection
C. project management
D. quality control

Reveal Solution Discussion 0

Correct Answer: D 🗳️

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Question #2

There are 5 foundational aspects of Total Productive Maintenance. Which of the following do these include? Select THREE

A. selecting
B. sustaining
C. shining
D. selling
E. sorting

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Correct Answer: B,C,E 🗳️

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Question #3

Below are details of five companies who operate a Total Quality Management System (TQM). For each company, select the system used and identify which area of the Balanced Scorecard this relates to.
Company 1: The focus of this company is to gather real-time data to assess the quality of products created during the manufacturing process. There are tight budgets and reworking any defects will affect the bottom line.
Company 2: This company is concerned about how their products are received. They have recently completed market research focused on their client's feelings. The objective is now to improve the product's look and performance to meet these expectations.
Company 3: The focus of this company is defining the customer requirements and translating this into a high-quality specification and effective operational process.
Company 4: Within this company there is a group of 6 employees who meet regularly with the objective of reducing issues that arise in the manufacturing of products.
Complete the table below by listing the TQM System used and the relevant Balanced Scorecard criteria for each company. Each response should only be used once: Quality Circle, Statistical Process Control, Kansei Engineering, Quality Function Deployment, Finance Criteria, Business Process Criteria, Learning and Growth Criteria, Customer Criteria.

Which of the following will you put into box 2?