Exam Code: ITSM18F
Exam Name: EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
Updated: Jul 15, 2026
Q & A: 0 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Management System (SMS) | 35% | - Risk-based thinking and planning - Leadership, roles and responsibilities - Documented information and resource management - SMS principles and requirements |
| Topic 2: Operation of the Service Management System | 50% | - Service design, build and transition processes - Service portfolio processes - Resolution and fulfilment processes - Supply and demand management processes - Continual improvement - Service assurance and performance evaluation - Relationship and agreement processes |
| Topic 3: Introduction to IT Service Management | 15% | - Purpose and benefits of ISO/IEC 20000 - Relationship between IT services and business objectives - Basic concepts of service management |
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