Avaya 6402 : Avaya IP Office Implementation

6402 real exams

Exam Code: 6402

Exam Name: Avaya IP Office Implementation

Updated: Jul 21, 2026

Q & A: 63 Questions and Answers

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Avaya 6402 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Voicemail & Applications15%- Embedded Voicemail configuration
- Licensing for advanced features
- VoiceMail Pro installation and setup
- Auto Attendant and call flows
Topic 2: Endpoints & Trunks20%- SIP, PRI and analog trunk setup
- Media resources and codec settings
- DHCP, TFTP and phone provisioning
- Digital, IP and SIP telephone configuration
Topic 3: System Architecture & Installation25%- Software installation and upgrade procedures
- Network configuration and IP addressing
- SD card licensing and system ignition
- IP Office 500v2 and Server Edition hardware
Topic 4: Maintenance & Troubleshooting10%- System logs, alarms and debugging tools
- Backup, restore and configuration management
- Common issues and resolution steps
Topic 5: System Configuration & Management30%- IP Office Manager and Security Settings
- Hunt groups, pickup groups and call distribution
- User profiles, extensions and rights
- Short codes, time profiles and call routing

Avaya IP Office Implementation Sample Questions:

1. A customer requires the ability to dial *99 to retrieve messages from the Sales hunt group mailbox for 300. Which Short Code parameter options will satisfy the customer's requirement?

A) *90 #300 Voicemail RingBack
B) *99 ?300 Voicemail On
C) *99 ?Sales Voicemail Collect
D) *90 ?Sales VoicemailOff


2. There are different providers running in Avaya one-X@ Portal for IP Office.
Which provider handles the browser connections between the users and the one-X@ Portal
server?

A) Directory DSMLIP Office Provider
B) PresentationLevel Provider
C) Directory DSML LDAP Provider
D) VoiceMail Provider
E) Telephony CSTA Provider


3. Housekeeping in VoiceMail Pro Client allows you to configure scheduled backups. Where do you set housekeeping for VoiceMail Pro?

A) VoiceMail Pro Client administration menu, preferences, general, scheduling
B) VoiceMail Pro Client administration, preferences, general
C) IP Office configuration, system tab, housekeeping
D) IP Office configuration, system tab, VoiceMail Pro


4. The parameters below are used in the line configuration.
Which parameter is assigned by the system and cannot be changed?

A) Telephone Number
B) Outgoing group ID
C) Line Number
D) Incoming group ID
E) Prefix


5. A customer wants to allow employees to divert external calls from their extension to their mobile telephones. With reference to the exhibit, which option should be disabled to satisfy the customer's requirement?

A) Visually Differentiate External Call
B) Auto Hold
C) Inhibit Off-Switch Forward/Transfer
D) Drop External Only Impromptu Conference.


Solutions:

Question # 1
Answer: C
Question # 2
Answer: B
Question # 3
Answer: B
Question # 4
Answer: C
Question # 5
Answer: C

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