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Exam Code: 350-801
Exam Name: Implementing and Operating Cisco Collaboration Core Technologies
Updated: Aug 02, 2026
Q & A: 630 Questions and Answers
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Cisco 350-801 exam, also known as Implementing and Operating Cisco Collaboration Core Technologies, is a certification exam that validates the knowledge and skills required to implement and operate core collaboration technologies. 350-801 exam is designed for professionals who work in the field of collaboration and seek to demonstrate their expertise in this area. Candidates who pass 350-801 exam earn the Cisco Certified Specialist – Collaboration Core certification, which is a valuable credential for career advancement.
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Cisco 350-801 exam covers a wide range of topics, including Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, Cisco Unified IM and Presence, Cisco Expressway, and Cisco Meeting Server. Candidates are required to have a deep understanding of these technologies and their applications in a Cisco environment. 350-801 exam also covers topics such as SIP and H.323 protocols, voice and video codecs, and network infrastructure for collaboration.
Cisco 350-801 exam is one of the most sought-after certifications for professionals in the IT industry. 350-801 exam is designed to test the knowledge and skills of candidates in implementing and operating Cisco Collaboration Core Technologies. 350-801 exam is intended for individuals who are responsible for the implementation and operation of core collaboration technologies in a Cisco environment.
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Call Control | 25% | - Configure globalized call routing in CUCM (Route patterns, Translation patterns, Standard Local Route Group) - Implement toll fraud prevention on CUCM - Describe the Cisco Unified Communications Manager (CUCM) digit analysis process - Describe Mobile and Remote Access (MRA) |
| Topic 2: Infrastructure and Design | 20% | - Describe the purpose of Edge devices in the Cisco Collaboration architecture (Expressway, CUBE) - Troubleshoot network components in a Cisco collaboration solution (DNS, NTP, CDP/LLDP, IP connectivity, Firewall traversal) - Describe the key design elements of the following: Sizing, Bandwidth, High availability, Disaster recovery, Dial plan, Security (certificates, SRTP, TLS) |
| Topic 3: Collaboration Applications | 5% | - Configure Cisco Unity Connection (MWI, SIP integration) - Configure Cisco Jabber (Switching modes, Deployment modes) |
| Topic 4: Quality of Service (QoS) | 15% | - Configure LLQ (class map, policy map, service policy) - Describe problems that can lead to poor voice and video quality (Jitter, Latency, Packet loss) - Describe the QoS requirements for these applications (Voice, Video, Data) - Describe the class models for providing QoS (DiffServ, IntServ) |
| Topic 5: Protocols, Codecs, and Endpoints | 20% | - Identify the appropriate codec for a given scenario (G.711, G.729, Opus) - Describe SIP interworking between CUCM and Cisco Expressway - Configure and troubleshoot endpoint registration (On-premises, CUCM, Expressway) - Troubleshoot these elements of a SIP conversation (SDP, Offer/Answer model, DTMF, Early media) |
| Topic 6: Cisco IOS XE Gateway and Media Resources | 15% | - Describe IOS XE media resources (Conferencing, MOH, Transcoding) - Troubleshoot IOS XE dial plans and dial peer matching - Configure voice gateway elements (DTMF, Voice translation rules, Codec preference lists, VoIP and POTS dial peers) |
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