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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

Question 1

A customer complains that Webex meetings consume excessive bandwidth during large conferences with video enabled. Which feature helps optimize bandwidth utilization?

A. Static RTP pinning
B. H.323 gatekeeper zones
C. CAC and adaptive video resolution
D. SIP normalization scripts

Question 2

What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)

A. 1800 requests per minute
B. 300 requests per second
C. 30 requests per second
D. 1000 requests per minute
E. 300 requests per minute

Question 3

A Webex Contact Center Administrator trying to troubleshoot a flow design. The flow will play a message to the caller and will proceed to execute a Webex AI agent for further call processing.
While troubleshooting the flow, the administrator notices that only Webex CCAI Config is present in the Virtual Agent field. The administrator verified that Webex AI agents are licensed for the organization and are ready for use within the flow. Which action must the administrator take to resolve the issue?

A. Reload Flow Designer to refresh the configuration.
B. Use Virtual Agent V2 node.
C. Type the name of Webex AI agent in Virtual Agent field, save, and publish.
D. Create a connector in Control Hub for Webex AI agent.

Question 4

A customer wants supervisors to silently monitor agents without participants hearing monitoring tones. Which feature should be implemented?

A. Silent monitoring
B. Barge-in only
C. Call intercept
D. Whisper coaching

Question 5

Which authentication and authorization specification is required for using Webex Contact Center APIs?

A. API key authentication
B. HTTP authentication
C. Mutual TLS
D. Auth 2.0

Solutions: