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Exam Code: 070-685
Exam Name: Pro: Windows 7, Enterprise Desktop Support Technician
Updated: Aug 04, 2026
Q & A: 191 Questions and Answers
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The average Salary of a Microsoft Certified Desktop Support Technician
What is the preparation guidelines for Windows 7 Enterprise Desktop Support Technician Exam
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A Microsoft Certified Professional (MCP) is a person who completes a Microsoft professional certification program. Microsoft certifications empower people to deploy Microsoft products in hands-on business environments. Windows 7, Corporate Office Support Technical Exam (MCITP 70-685), for IT professionals supporting end users running the Windows 7 operating system in a corporate environment. The 70-685 is well recognized as Microsoft, like all examinations, Microsoft has some freedom to examine a variety of topics. This means that most of the contents of 70-685 are necessary as they perform random tests on the many available topics. Also keep in mind that experience conditions often exist because they observed the average person and what is needed. You can always go further to succeed with the 70-685, but it can take some extra effort. The exam objectives are strange for each exam and are usually provided by the certification provider. These normally indicate to the candidate which subjects are relevant, what he should know and why the exam tries to cover these subjects. It is necessary to find them out for your precise exam. This can be found on almost all provider websites and reports a lot like studies.
Reference: https://www.microsoft.com/en-us/learning/exam-70-685.aspx
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Supporting Mobile Users | 18% | - Configure and troubleshoot remote access - Manage offline files and synchronization - Support power management and mobile hardware |
| Topic 2: Managing and Maintaining Systems That Run Windows 7 Client | 21% | - Troubleshoot system performance and stability - Manage system recovery and data protection - Resolve hardware and driver issues |
| Topic 3: Identifying Cause of and Resolving Networking Issues | 23% | - Resolve network connectivity and IP configuration problems - Fix name resolution and DNS/DHCP issues - Troubleshoot enterprise logon and authentication issues |
| Topic 4: Identifying Cause of and Resolving Security Issues | 18% | - Troubleshoot User Account Control (UAC) and permissions - Manage Windows Firewall and security settings - Resolve update and antivirus issues |
| Topic 5: Identifying Cause of and Resolving Desktop Application Issues | 20% | - Manage application settings and permissions - Troubleshoot application failures and crashes - Resolve software installation and compatibility issues |
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