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Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Which two fields are typically included when a problem record is created?
1. Investigation results
2. Problem solution
3. Associated configuration items
4. Affected services

A) 1 and 2
B) 3 and 4
C) 2 and 3
D) 1 and 4

2. What is a CORRECT statement about the handling of events?

A) A set of control actions should define immediate response to informational events
B) incidents should be registered in response to instructional events
C) A single set or control actions should be established for all event classes
D) Events require a response that la tailored to the event type

3. A support analyst restores a failed application service after restarting a middleware component.
The root cause is still unknown. Which term BEST describes the situation?

A) Known error
B) Change implemented
C) Problem resolved
D) Workaround applied

4. An organization is having Issues with their incident management practice, it wants to address the aspect of collective responsibility and improve the time it takes to restore normal service, as well as knowledge-sharing between teams and individuals. Which of the following statements a CORRECT?

A) Teams that share responsibility should celebrate heroes and should nut slime successes awl failures
B) Teams that share responsibility should bounce incidents between them and other teams
C) Teams that share responsibility should be encouraged to engage experienced people in the process
D) Teams that share responsibility cannot have only one person that sees an Incident through to resolution

5. Which process reviews tools are available for data analysis?

A) Establishing and maintaining approaches
B) Event handling
C) Monitoring planning
D) Monitoring and event management review

Solutions: