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Exam Code: 820-605
Exam Name: Cisco Customer Success Manager
Updated: Aug 29, 2026
Q & A: 173 Questions and Answers
820-605 Free Demo download
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Cisco 820-605 exam covers a range of topics related to customer success management, including customer success principles, customer journey mapping, customer experience design, customer insights and analytics, and customer success operations. In addition, the exam also covers Cisco technologies and solutions that are commonly used in customer success management, such as Cisco Collaboration solutions, Cisco Customer Experience solutions, and Cisco Security solutions.
| Passing Score | Variable (750-850 / 1000 Approx.) |
| Exam Registration | PEARSON VUE |
| Exam Price | $250 USD |
| Recommended Training | Cisco Customer Success Manager (DTCSM) v2.1 |
| Number of Questions | 55-65 |
| Sample Questions | Cisco 820-605 Sample Questions |
| Exam Name | Cisco Customer Success Manager |
| Exam Code | 820-605 CSM |
| Duration | 120 minutes |
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| Section | Weight | Objectives |
|---|---|---|
| Success Plan Creation and Development | 25% | - Customer discovery and requirement analysis - Aligning solutions with customer goals - Building comprehensive success plans - Defining measurable business outcomes and success criteria |
| Customer Lifecycle Management and Value Realization | 20% | - Usage data analysis and insight generation - Demonstrating value and ROI to customers - Engagement models and touchpoints across the lifecycle - Health score assessment and risk management |
| Customer Success Industry and Framework | 15% | - Core concepts and value of customer success - Cisco customer success methodology - Roles and responsibilities of a Customer Success Manager |
| Adoption Barrier Identification and Management | 25% | - Strategies to remove or mitigate adoption obstacles - Monitoring and reporting adoption progress - Identifying technical, operational, and organizational barriers - Implementing adoption acceleration frameworks |
| Renewal and Expansion Opportunities | 15% | - Building long-term customer loyalty and advocacy - Identifying expansion and cross-sell/upsell opportunities - Driving successful renewals and contract extensions |
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