Cisco Customer Success Manager : 820-605

820-605 real exams

Exam Code: 820-605

Exam Name: Cisco Customer Success Manager

Updated: Aug 29, 2026

Q & A: 173 Questions and Answers

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About Cisco 820-605 Exam

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Cisco 820-605 exam covers a range of topics related to customer success management, including customer success principles, customer journey mapping, customer experience design, customer insights and analytics, and customer success operations. In addition, the exam also covers Cisco technologies and solutions that are commonly used in customer success management, such as Cisco Collaboration solutions, Cisco Customer Experience solutions, and Cisco Security solutions.

Cisco 820-605 Exam Certification Details:

Passing ScoreVariable (750-850 / 1000 Approx.)
Exam RegistrationPEARSON VUE
Exam Price$250 USD
Recommended TrainingCisco Customer Success Manager (DTCSM) v2.1
Number of Questions55-65
Sample QuestionsCisco 820-605 Sample Questions
Exam NameCisco Customer Success Manager
Exam Code820-605 CSM
Duration120 minutes

Reference: https://www.cisco.com/c/en/us/training-events/training-certifications/certifications/digital-transformation-specialist/customer-success/manager.html#~overview

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Cisco 820-605 Exam Syllabus Topics:

SectionWeightObjectives
Success Plan Creation and Development25%- Customer discovery and requirement analysis
- Aligning solutions with customer goals
- Building comprehensive success plans
- Defining measurable business outcomes and success criteria
Customer Lifecycle Management and Value Realization20%- Usage data analysis and insight generation
- Demonstrating value and ROI to customers
- Engagement models and touchpoints across the lifecycle
- Health score assessment and risk management
Customer Success Industry and Framework15%- Core concepts and value of customer success
- Cisco customer success methodology
- Roles and responsibilities of a Customer Success Manager
Adoption Barrier Identification and Management25%- Strategies to remove or mitigate adoption obstacles
- Monitoring and reporting adoption progress
- Identifying technical, operational, and organizational barriers
- Implementing adoption acceleration frameworks
Renewal and Expansion Opportunities15%- Building long-term customer loyalty and advocacy
- Identifying expansion and cross-sell/upsell opportunities
- Driving successful renewals and contract extensions

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